1/5
posted Sep-02-2009
ANYONE DEALING WITH THIS COMPANY PLEASE FILE A COMPLAINT WITH THE BETTER BUSINESS BUREAU. IMMEDIATELY!
I found a camera in my price range and bought it. I paid $40.00 overnight delivery and received confirmation as well as a receipt via e-mail. TWO DAYS later i received a phone call from someone at CloseOut who began to attempt to up sell a different product to me. He began to argue with me and tell me I didn't know anything about cameras or else I would go with what he wanted me to purchase. My original $700 total went up to $1040. He then told me it was in the mail on it's way. A week later it finally arrived. When I opened the package there was the camera body but NO LENSES or CF. I called the company BEGGING them to please send the lenses. He told me he would ship them out that day and they'd be there within a few days.THEY NEVER CAME.I called the company during their "normal business hours" a few times a day for weeks! No one EVER answered. I e-mailed a few times-no response. I then called my credit card company to dispute thecharges since I now had a camera that was useless. I began to do some research on the company and found over a dozen forums, and online publications warning customers to STAY AWAY from this company. I went through all the steps required to dispute the charges with Chase. Chase attempted to get ahold of the company but couldnt. In the final step, I wrote an e-mail to CloseOut telling them since I didn't have a return address to send the useless equipment back, I have made the equipment available for pick-up, should they chose to do that. Again, no response. Chase finally reimbursed me for my $1040.00 total. That was in May. Today, I received a phone call from Chase saying that CloseOut came back and is dismissing my dispute, telling Chase that they NEVER received an e-mail or phone call from me. They are scam artists and this company is a joke. I did some more research and one of their addresses is located in a brooklyn slum and registered as "Close Out Scam." They also have about 15 different phone numbers and a few different company names ("Wholesale Genius" "SLR Genius"). I AM NOT THE FIRST ONE THEY HAVE SCAMMED!
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![Share](javascript:share_rating({"review_body":"ANYONE DEALING WITH THIS COMPANY PLEASE FILE A COMPLAINT WITH THE BETTER BUSINESS BUREAU. IMMEDIATELY!<br>I found a camera in my price range and bought it. I paid $40.00 overnight delivery and received confirmation as well as a receipt via e-mail. TWO DAYS later i received a phone call from someone at CloseOut who began to attempt to up sell a different product to me. He began to argue with me and tell me I didn\u0027t know anything about cameras or else I would go with what he wanted me to purchase. My original $700 total went up to $1040. He then told me it was in the mail on it\u0027s way. A week later it finally arrived. When I opened the package there was the camera body but NO LENSES or CF. I called the company BEGGING them to please send the lenses. He told me he would ship them out that day and they\u0027d be there within a few days.THEY NEVER CAME.I called the company during their \u0022normal business hours\u0022 a few times a day for weeks! No one EVER answered. I e-mailed a few times-no response. I then called my credit card company to dispute thecharges since I now had a camera that was useless. I began to do some research on the company and found over a dozen forums, and online publications warning customers to STAY AWAY from this company. I went through all the steps required to dispute the charges with Chase. Chase attempted to get ahold of the company but couldnt. In the final step, I wrote an e-mail to CloseOut telling them since I didn\u0027t have a return address to send the useless equipment back, I have made the equipment available for pick-up, should they chose to do that. Again, no response. Chase finally reimbursed me for my $1040.00 total. That was in May. Today, I received a phone call from Chase saying that CloseOut came back and is dismissing my dispute, telling Chase that they NEVER received an e-mail or phone call from me. They are scam artists and this company is a joke. I did some more research and one of their addresses is located in a brooklyn slum and registered as \u0022Close Out Scam.\u0022 They also have about 15 different phone numbers and a few different company names (\u0022Wholesale Genius\u0022 \u0022SLR Genius\u0022). I AM NOT THE FIRST ONE THEY HAVE SCAMMED!","link":"http:\/\/www.resellerratings.com\/store\/Closeout_Genius\/comment\/494947#comment494947","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Closeout_Genius.jpg","store_name":"Closeout Genius (SLRGenius, PlasmaGenius, Closeout Genius, AllPCGenius, ProjectorGenius, ReceiverGen","username":"dh920","rating":"1"}, "single");){kind=link}