1/5

posted Jan-29-2012

Warning about Lenovo Customer Service. I bought a Z570 laptop and the battery died after 1 month on 1/21/12. I called Customer Service that day and was told to ship the laptop to their repair center in Grapevine, TX. I had to pay UPS $69 including extra insurance to get it there as they Lenovo only covers shipping on certain series. Laptop arrived on 1/26/12. Lenovo had kept telling me to check their repair site at http://consumersupport.lenovo.com/us/en/RepairStatus/RepairStatus.aspx. The site did not reflect the delivery. After 3 days, two phone calls and several attempts at checking the site, Lenovo is telling me they cannot locate the laptop even after checking the tracking number themselves! This is very frustrating. Lenovo C/S gives out bogus info and their English is difficult to understand. I hope this turns out ok. Just fair warning if you have to take Lenovo up on their warranty...Horrible experience!

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