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deslover

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  • Hardware and To
    Rating 2/10
    1/5
    2012-06-05

    “DO NOT DO BUSINESS WITH THIS WEBSITE. They do not stand behind their products, they are using pictures of items that were discontinued in 2004, then they want you to pay for return shipment.
    Poor business practice, refuse to take responsibility for their own errors. It's not like the item was discontinued a week or a month ago....it was discontinued 8 years ago”

    hardwareandtools's Avatar
    posted Jun-05-2012

    hardwareandtools
    Hardware and Tools rep has responded

    “Mr. Deslover,

    When your product is received back in our warehouse credit will be issued based on our findings at that time. If we are indeed at fault and showed an incorrect image for the item full credit will be issued. When credit is issued back to your original form of payment, we will be unable to credit the cost you incurred to return the product. I will issue a check immediately for the cost of the return when we resolve the issue and the original credit is issued.”


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