“Thank you for your feedback; we value our customers and strive for exceptional customer service. As a licensed pharmacy, we are unable to dispense prescription medications without an authorization from your veterinarian. We can accept an authorization from your vet by telephone or fax, or if your vet prefers not to authorize by telephone or fax, we can accept your vet's original written prescription that you mail to us. Our pharmacy department checked again on your order; while we did receive a response from your vet on 6/11/13, it was not an approval for the prescription. If you'd like, we would be more than happy to contact your vet again.
~ Abby, PetMeds Pro”