36,421 stores
1,204,261 reviews
5752 shoppers online now
36,421 stores1,204,261 reviews 5752 shoppers online now
 Total Reviews | 2 |
 Helpful Reviews | |
 Forum Posts | 0 |
| Homepage | |
| Member Since | 23-Jan-06 |
 Last visit | First visit! |
Check out all the stores loved by depger4
No stores favored...
.Check out all the stores reviewed by depger4
| Silicon Solar |  |
| Wintergreen Systems | |
depger4 likes these stores the least and has left a poor review for them.
| Silicon Solar |  |
| Wintergreen Systems |  |
Share your shopping experience,
write a review!
Follow us & win cool gear: 
posted Oct-10-2008 
This review was modified by 
![Share](javascript:share_rating({"review_body":"I initially ordered a 20w solar panel kit in March 2008, and received it with a broken solar cell. I contacted SS and they put in a replacement request, and got it all processed. However, and for whatever reason, they have failed to ship it to me, now October 2008. I have called more than 10 times, at least 2-3 times a month, and they keep saying they are out of stock. I look on their site and they still say they\u0027re in stock. I also would like to bring to light their practice of charging a shipping company for broken parts when the box was not damaged but a part inside was damaged due to defective worker. UPS is out $92 for a problem that is the fault of SS\u0027s workers. So far, they have shown their true colors as a slime-ball company. Don\u0027t do business with them at all. They will screw you over. <br><br>Now it is 7\/27\/09, and I still don\u0027t have a replacement solar panel kit. The website apparently changed the order history to 1 8W DIY kit. I would like to say that I will give up trying, but this is now a quest of mine. ","link":"http:\/\/www.resellerratings.com\/store\/Silicon_Solar\/comment\/412324#comment412324","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Silicon_Solar.jpg","store_name":"Silicon Solar","username":"depger4","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a monitor for my parents through wintergreen and it proved to be a horrible move. The monitor became defective after about 8 months, and I returned it to get a different one. Well within 5 months of getting the other monitor, that one started to not work correctly. After a week or so, the monitor stopped working completely. They refused to exchange the monitor for a new one. This was the worst purchase I have made in awhile.","link":"http:\/\/www.resellerratings.com\/store\/Wintergreen_Systems\/comment\/241472#comment241472","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Wintergreen_Systems.jpg","store_name":"Wintergreen Systems","username":"depger4","rating":"1"}, "single");){kind=link}
“Dear Customer,
I want to personally apologize and assure that we have identified and have been working to address past and current issues regarding customer service with our company.
I would like to get this taken care of for you. If you would kindly call or email me, with your invoice number or name, I will look into this return issue for you. I apologize for the lack of communication.
Silicon Solar Inc started by designing and manufacturing solar energy products in an industry that was growing at an exponential rate. During these times we experienced several growing pains like many companies who are small and starting out. As a result of these growing pains, our customers service was below both my own and the company's expectations. Over the years we have worked to improve our customer service and ensure that our customers are receiving the most value in both their product and the service they receive, yet there is still room for improvement. Our company was founded as a product based company and as a goal and mission for 2009, we are shifting our focus toward a value added company that is determined to offer additional values to our customers through service.
We accept that there have been issues in the past and are working honorably to ensure that all of our customers (current and past) are serviced and provided with answers to some of their unanswered questions or service requests.
A successful business learns from its mistakes and being able to accept their mistakes and prevent them from happening again. There are no excuses for lack in customer service and this is why in 2009 it is our mission to ensure that we provide our customers with the highest level of service.
If anyone has questions regarding Silicon Solar or any outstanding issues with an order or services not rendered, please don't hesitate to contact us at 1-800-786-0329 or email support “at" siliconsolar.com.
Sincerely,
Silicon Solar”