1/5
posted Sep-21-2011
Communication with customer after order is quite poor in terms of response time. Computer arrive two months after order. My computer arrived defective. RMA was handled by Sagernotebooks, which I think bent over backwards by not charging me for shipping twice. I wanted a replacement computer but got the same one back "repaired", but wasn't actually repaired. Second time they said the MB was replaced but unit still not fixed. Asked for my money back but got the impression exasperation was setting in so just gave up. Will never buy another Sager as a result of this experience. Would have a different view had they offered to just replace the unit because obviously mine is defective. Tried to imply I had overclocked, which I never do. Then last implied the software I use was probably the cause. Nonsense, my NP9261 has exactly the same software and has never had the CMOS/failure to boot problem, not even once. At one point Sagernotebooks suggested my Windows 7 x64 Ultimate was the cause. I contacted Microsoft and asked about this. Their response was in strong language "NO" and had some words about the "vendor". Sagernotebooks then said it was a misunderstanding between the tech and person communicating with me. Again, simply replacing the notebook was an obvious and simply solution. They never offered to do so though i asked at one point.
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![Share](javascript:share_rating({"review_body":"Communication with customer after order is quite poor in terms of response time. Computer arrive two months after order. My computer arrived defective. RMA was handled by Sagernotebooks, which I think bent over backwards by not charging me for shipping twice. I wanted a replacement computer but got the same one back \u0022repaired\u0022, but wasn\u0027t actually repaired. Second time they said the MB was replaced but unit still not fixed. Asked for my money back but got the impression exasperation was setting in so just gave up. Will never buy another Sager as a result of this experience. Would have a different view had they offered to just replace the unit because obviously mine is defective. Tried to imply I had overclocked, which I never do. Then last implied the software I use was probably the cause. Nonsense, my NP9261 has exactly the same software and has never had the CMOS\/failure to boot problem, not even once. At one point Sagernotebooks suggested my Windows 7 x64 Ultimate was the cause. I contacted Microsoft and asked about this. Their response was in strong language \u0022NO\u0022 and had some words about the \u0022vendor\u0022. Sagernotebooks then said it was a misunderstanding between the tech and person communicating with me. Again, simply replacing the notebook was an obvious and simply solution. They never offered to do so though i asked at one point.","link":"http:\/\/www.resellerratings.com\/store\/PC_Torque\/comment\/874744#comment874744","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_Torque.jpg","store_name":"PC Torque (pctorque.net)","username":"def455","rating":"1"}, "single");){kind=link}