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59,675 stores1,815,433 reviews Over 250,000 shoppers online now
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| Member Since | 4-Dec-11 |
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| Paracord Master |  |
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| Paracord Master |  |
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posted Dec-04-2011 
![Share](javascript:share_rating({"review_body":"Form letter crap doesn\u0027t work! My invoice number was listed with my review so therefore you could look it up and send me my stuff. I called once, I shouldn\u0027t have to call again. Wonder if I call and say I want a refund how long I will have to wait for it. This is ridiculous! Steer clear of this company.","link":"http:\/\/www.resellerratings.com\/store\/Paracord_Master\/review\/974635#comment974635","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Paracord_Master.jpg","store_name":"Paracord Master","username":"ddmilner","rating":"1"}, "single");){kind=link}
“I apologize that you have had the situation that you have had, The store is bombarded with thousands of emails a day and thousands of phone calls and although we have a dedicated CS rep to answer the emails and we have 3 phone lines, it is still very difficult for most people to get through. Because of this I have had the credit card company put my personal cell phone number on the billing statement of the customers so that you can reach me personally if your having problems getting through to the store.
Your credit card is charged immediately for the order because you are special ordering the cord, you are not ordering something in stock. And you agree to this as well as the waiting period when you checkout. I apologize for any inconvenience this has caused you.
If you can call me, I can look up your order and see whats still missing and we can figure out either some substitutions for you or we can just refund the remaining of the order, your choice. We had another shipment come in today however so we have a lot more colors to choose from if we don't have what your still missing.
Thank you,
Brandon Mysliwiec - BK Industries - Owner”