1/5

posted Jun-17-2012

HORRIBLE EXPERIANCE !! Piss poor customer service and no acceptance of blame with a mistake on their end. They did not make me aware of this until I called to locate my package. They refused to compensate for shipping cost, I had to wait 2 weeks for an item I was expecting in 1-3 business days and payed extra for this being expedited. They drop ship items and don't inventory them causing delays. This is copied from my email from "Cheryl" at Niagara cycle when I asked for free shipping or some compensation for their error. I found better pricing at probikekit .com they ship from Germany and deliver faster than Niagara, boycott Niagara Cycle!!

This is in reference with your Request Ticket Number: ST00158117.

Hi David,
We actually sent your order earlier than we thought and you should have received it by now.  I can offer you free shipping on your next order.  Just reply back to this e-mail with your order number and we'll refund the shipping back to your card.  We can't give any other discount because our margins are so low.  We would be loosing money.

Sincerely,
Cheryl

This review was modified by dbreathette on June 17 2012 03:15:42 PM

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