1/5

posted Apr-23-2012
These guys are horrible. Terrible customer service, terrible "Risk Management" group. I ordered my headunit ($1300) and subs ($400) from them the same day I bought my amps ($1000) and components ($400) from Sonic Electronix Thursday 4/11/2012. Sonic calls me the next day, validates my credit card information, shipping address and promptly ships out my order. OnlineCarStero sends me a link to download a "credit authorization" form... I needed to scan my license, credit card, front and back and email it back to them. I get it to them Friday afternoon, 4/12/2012. They sit on my forms and orders... I repeatedly email their customer support and risk management group for 3 days straight, then they finally call me and tell me the headunit is out of stock. So I tell them to give the next model up, which they did and finally shipped it out 4/19/2012 (yes a full business week later). Then after asking what the status on my subwoofers are they email me on 4/20/2012 telling me they were out of stock... These guys are terrible. The $5-$10 dollars you save with these guys is not worth the hassle of ordering anything from them, Trust Me. I will NEVER give them any of my business or cash again.