1/5

posted Jan-22-2009

AVOID AT ALL COST!

After ordering a product it turned out it was out of stock. Please note that he has charged me over £40 immediately after placing the order. I put a note under my order that clearly said 'please, do not backorder if out of stock'. Obviously it was ignored so I opened a 'support ticket' and asked what was happening with my order.

I received an answer that was simply a copy&paste from his terms of sale.
I reopened my 'support ticket' asking for cancellation and full refund asap.
He answered: Please refer to the previous answer.
I reopened my ticket again and asked to stop ignoring me and give a full refund.
He answered: Please read the advice given to you or ask someone of adult age to explain them to you.
After such an answer I wrote a complaint which he deleted instantly.

A few days later I received an email updating me on the product I ordered saying that they will ship it Monday/Tuesday next week.
Two days later, when my order should have supposedly been on its way, I got another email from this guy:
'Oh look this order would of shipped today and still no other Xecuter reseller has any stock.ha ha' Clearly done out of spite just to show that he doesn't give a s**t about his customer.

So I opened new ticket thanking him for cancellation and requested my money back. Again he deleted it immediately. What's more I cannot open any ticket at all as he simply removed 'continue' button from the ticket form. How funny is this guy, huh?
I tried emailing him but I got an automated reply that my email will be deleted without reading and I should contact the seller via... 'support ticket'. Yup, the same one that I am not able to use anymore thanks to this guy's specific sense of humor.
Now, he's got my money (I did not receive anything from him of course) and I cannot contact him in no way as there is no address, emails get deleted, no phone number, cannot use his 'support tickets'. I only managed to find out who he is: a 40 year old Neil Stanley Higgs and his address from a few years back: 408 Speedwell Road Kingswood Bristol BS15 1ES.
First time in my life I received such a low standard customer service. Hopefully it's the last time.

To clear things out: this guy is a conman. An abusive and rude one. He steals your money and he does not even try to do that in a polite way :) :) :)

To all who think of buying from him - think twice or better do not think about that at all.
Regards

UPDATE:

Thank you for refund, Mr Higgs. I really appreciate it. Unfortunately my opinion about your store remains more or less the same and I am still unhappy with your service. And since I am not one of those customers who lost their money because of you I apologize for calling you a conman. You are not a conman at least for me. You are simply rude and unhelpful.

Regards

This review was modified by darkfriend on January 26 2009 02:44:15 PM

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