5/5

posted May-22-2012

I've shopped at Newegg numerous times, but this time I had to RMA some RAM that was defective. Everything went smoothly with the RMA but when I received the email that the refund was processed it was for a lower amount than I paid. I used their online chat and simply stated that I had a question about the amount refunded from my RMA. Without going into any further details the agent looked at the RMA details, processed the refund for the remaining amount, and told me what she had done. I didn't even have to fully explain my reason for contacting support before they corrected it. Turns out it was because I had used a promotional code on the order for a different item and if any item is returned from an order where a promotional code was used then there is proportional reduction in the amount refunded from an RMA. Seems like a silly glitch, but they know about it and corrected it extremely fast.

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