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All Customer Reviews (4)

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Sidewinder Comp
Rating 10/10 5/5
modified review posted Sep-05-2011

After having to deal with Performance-PCs and their atrocious customer service, I decided to give Sidewinder Computer Systems a try. I wish I had dealt with them in the first place. Great selection of parts, better prices and a better website... even if it's a yahoo store.

I will be dealing with Sidewinder Computer Systems for now on for my odd ball water cooling needs.

Performance PC'
Rating 2/10 1/5
modified review posted Aug-14-2011

They have a huge selection of watercooling equipement which is what i like about these guys.

but, two of the waterblocks that I ordered from them had incorrect screws. I sent them an email which they responded back to right way and said that they would find out what the screws were and send them asap. nine days later i still haven't heard from them and sent them an email to either send me the screws or give me a refund, or i'll be forced to do a charge back. they sent me back an email saying that what i fail to realize is that this happens all the time. I responded back saying that what they fail to realize is that i didn't ask for an excuse, i just wanted the correct screws... they sent me out the screws that day...
but now they have me marked as a "bad customer" in thier system and have closed my account. I found this out because i just tried to order a few items from them today.

i guess they only want to deal with thier "happy" customers.

Amazon.com
Rating 10/10 5/5
modified review posted Mar-27-2008

Ordered a cover for my bike. they have lots of stuff... but sometimes if you don't know exactly what you want, it does become tedious to find the item. A more robust search engine would help them tremendiously... other than that, I love the place.

Moogr.com / Str
Rating 6/10 3/5
modified review posted Mar-27-2008

I was hesitant about ordering from them because they were new, but then I saw that they had google checkout so I decided to give them a chance. My mistake.
I had tried to order a X3350 through them. The order was "in processing: new googlecheckout order"... 3 days... i've used google checkout at least a dozen times with no problems what so ever through buy.com.
I put in a cancel order on the second day since they didn't answer phones, and when you tried to get to an operator, it would say that the number has been canceled.
I left a message on thier answering machine, and got no reponse back. on the day after I left an email to cancel (since that was the only way to contact them) they sent me an email saying that my package was shipped 2day fedex... but they didn't give me a tracking number?

they aren't that good in communicating at all and they've already charged my account.

***ADDED BELOW AFTER THEY RESPONDED TO THIS REVIEW**
Ok... they've responded to this review, but they have yet to respond to any of my emails, or phone calls.

*** 01Apr08***
*** I've recieved my X3350 last night with much deliberation. Turns out that my package was sent through wrong shipping method and package was recieved 5 days later than expected... I got it for a great price. I'll be sure to communicate with them first before I buy again to make sure everything is hunky-dory... :D

modified review This review was modified by dajeepster on April 01 2008 09:53:59 AM

strasburgtech, Moogr.com / Strasburg Technology Inc. rep has responded
modified review posted Mar-27-2008

“We typically notify all orders of back-order status and answer all emails. You we're right though, we haven't been able to call everyone back who has called and we're looking at hiring more staff to answer phones.

The 3350's sold out in minutes when listed and some orders were delayed however i don't beleive any of them were delayed longer than the 24-48 hour window without being told why.

We like to ship fast, but sometimes issues happen. Thanks for your review.”

About dajeepster

Reviewer Stats

Total Reviews 4
Helpful Reviews
Forum Posts 0
Homepage
Member Since 27-Mar-08
Last visit First visit!

Favorite Stores

Check out all the stores loved by dajeepster

  Sidewinder Computer Systems, Inc. Rating 10/10
  Amazon.com Rating 10/10
  Moogr.com / Strasburg Technology Inc. Rating 6/10

All Stores

Check out all the stores reviewed by dajeepster

  Sidewinder Computer Systems, Inc. Rating 10/10
  Performance PC's Rating 2/10
  Amazon.com Rating 10/10
  Moogr.com / Strasburg Technology Inc. Rating 6/10

Least Liked Stores

dajeepster likes these stores the least and has left a poor review for them.

  Performance PC's Rating 2/10
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