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| Member Since | 28-Jan-06 |
| Last visit | First visit! |
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| Newegg.com (USA) |  |
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| Newegg.com (USA) |  |
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posted Jan-28-2006 
![Share](javascript:share_rating({"review_body":"Camera - This is the first time that I had ordered an expensive purchase over the internet. In doing my research, I read that Newegg.com was reputable as well as excellent customer service. I was pleased with how fast I received my order. I had ordered a SLR Digital camera that did not work. I was tremendously disappointed and angry due to how expensive this purchase was. When I tried to find out how I can return this item (which was within a week of receiving it), the web site stated I couldn\u0027t return it at all. I called Newegg customer service and after 5 minutes of chewing the poor guys ear off, he gave me an RMA# and told me that I would be receiving a full refund. Well it has now been 2 weeks since I have shipped it and I still have not received a refund... I would not mind it if it was a $10 item but we are talking about $750.. I am truly disappointed with this company and I am thinking twice of using them again.","link":"http:\/\/www.resellerratings.com\/store\/Newegg\/review\/242233#comment242233","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Newegg.jpg","store_name":"Newegg.com (USA)","username":"czapp","rating":"1"}, "single");){kind=link}
“Dear czapp,
Thank you for taking the time to post your informative review. We greatly apologize for any inconvenience caused by his unfavorable experience. We are processing RMA's as quickly as possible, and we will get the delay issue under control immediately.
Your RMA will be processed, and your refund will be issued in a timely manner. Please feel free to contact Jason to discuss this issue at 800-390-1119 (dial 2050 immediately).
Thank you for your patience and understanding.
Sincerely,
Newegg Customer Support
”