1/5

posted Jul-23-2008

I should have read the reviews on the internet about EBC Computers because for one thing they are right and I would have saved myself some $ and problems with them and defective equipment. I work in IT, am technical, and can tell you seriously that this place is awful and I will never shop there again. I bought a Pioneer DVR-215 dvd burner from them because it was highly rated. However this one had problems in the computer I was building. I had bought an extended warranty from EBC so I figured I was covered and would get a replacement. I took it back to the store but they said before they could do that it would have to be tested.

In the meantime I bought 3 dvd burners from NewEgg including the same exact Pioneer model. It had no problems in my machine and neither did the others. A week goes by and no call from EBC. I called them and they said it tested fine and I could come and pick it up. I replied well what was I supposed to do with a defective drive that wouldnt work in my computer? They said I could not get a replacement but instead could return it for a refund but with a 25% restocking fee because it was scratched and they would have to sell it as used. I said that it would cost me less to send it back to Pioneer. When I went back to pick it up I looked at it and at first couldn't see a scratch. Then I saw a very faint line on one side where it had rubbed up against the cage where you install it in the PC. So let me get this straight, a part that you are putting into a computer where metal rubs against metal and you're not going to honor a warranty because of that and even with an extended warranty to boot?! They won't even give me a replacement?! They are crooks!!! This means that your extended warranty is worthless no matter what and they can "test" it and come up with any result they want and blame you and not have to honor a warranty! I do testing and I don't think they probably performed any kind of rigorous testing that would've identified the problem and now I have to send the worthless drive back to Pioneer! I emailed the owner and explained what I was unhappy about and he never replied. Well there you go. I told him why should I continue buying from there? There was no reason!

A number of the people I dealt with in the store didn't seem to know much about the products they were selling. That can't be a good sign when I go into a computer parts store and I know more than the people behind the counter.

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1/5

posted Jan-16-2009

Let's see, You're an online retailer (maybe based out of a B&M) have a large website doing a lot of business on the internet. You have an email address, a web contact page, and phone numbers listed. Yet you do not answer email and no one answers the phone. That's the story I have for N1Wireless.

I have money burning a hole in my pocket considering the lousy reviews for CellHut.com and this place seemed to be well rated. However I have received no replies to two emails over two weeks and cannot get anyone on the phone. Why should I order from a place which if there are problems with an order I will now know that I cannot contact anyone? No I will not be using this online store, very poor customer service.

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5/5

posted Jul-21-2008

I bought a custom pc from them in 2003. It's still working. I am very happy about that.

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