1/5

posted Feb-23-2012

I am very disappointed with Finish Line.
My fiancé had been talking about the Jordan Spizike’s for weeks so I decided that when I got paid I would buy them for him. After finally receiving my paycheck so I could purchase the shoes my fiancé has been raving about, I searched online and found that Finish Line had them in stock. Not only did they have them in stock, but they had his size. He wears thirteen- so finding shoes that fit him that he actually likes can be difficult at times. I decided to make my purchase. His size was in stock and was available for me to select. The transaction went through successfully. Nowhere on the confirmation page did it disclose anything about there being a limited quantity, or that my order may not go through due to there being a limited quantity. I checked my bank account later that day and the funds had sure enough been placed in a “Pending “status. I was confident that he would be receiving the shoes he wanted within a week or so, and also happy that I had managed to have just enough money to buy them for him, and also lucky enough that they had not yet ran out of his size.
A few days later we checked on the status of the order and it said that it was on “Hold” due to something that needed to be verified in regards to the shipping address not matching my billing address. Fine.
I called them to get whatever needed to be straightened out, straightened out on what just so happened to be a Saturday and my day off. I spent the better part of the day trying to get in touch with someone due to there being an exorbitant amount of calls coming through, and their apparently being shorthanded. I made roughly 10-15 calls that day and spent 15-20 minutes on hold each time waiting to speak with someone only to eventually get transferred to a voicemail answering service advising to leave a voicemail….but never did I receive I call back. I gave up and decided to just try later on that day.
Around seven-ish that night I called them back and actually got to talk to someone. I verified my information and asked if the hold had been taken off. The rep advised me that it had. I once again felt confident that we would be receiving the shoes within a week or so.
Several days later (Wednesday) we contacted Finish Line again due to the order now having had a status of “Processing” for a few days. They advised that due to a high demand the shoes may or may not be available and if they did not ship by Friday then most likely they were no longer available. I could not believe what I just heard. But I decided to just be patient, because I was certain that this couldn’t possibly be right. Clearly when I initially made the purchase my transaction had gone through successfully, so there should be no reason I should have been sold something that finish line wasn’t absolutely certain would be available when it was time to ship. So I thought.
The next day (Thursday) we called in again to check on the status and they advised that they had in fact sold out of that size and were now going to see if they were able to locate the shoes anywhere else and send them to us, if not the transaction would be cancelled and I would receive a full refund. Later the same day we received a call telling us that they could not locate any of the shoes and the transaction would be cancelled and I would receive a full refund. At this point I was very angry. My fiancé asked the rep who called how this could have happened and was told that when our order had been placed on “Hold” for verification……no item was ever actually placed on hold. In other words, they went ahead and sold the shoes that I had already bought because somewhere along the line someone dropped the ball. My fiancé did not even receive an apology for the oversight. The rep simply stated it as if it was an everyday occurrence there that a customer is sold an item that it is no longer available.
I understand that these shoes were in high demand. That is beside the point. I understand that I will be receiving a full refund. That too is beside the point. The point is this…I finally had the money to buy my fiancé a pair of shoes he actually really liked…. in his size at that! And now because of a careless oversight due to the incompetence of a company, an item that we purchased with what we thought was plenty of time in advance….was then sold out from under us. In my opinion this is unacceptable business practice and if I had enough money for a lawyer I would pursue legal action. But then I guess if I had that much money I could have just bought him 15 pair the very first day the d*** things came out just like all those rich people do and I wouldn’t be sitting here telling this story in the first place.
Finish line has just lost my business indefinitely.

comment on review | report?

Is this review?… Helpful Cool Share