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| Radwell International Inc. / PLCCenter.com |  |
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| Radwell International Inc. / PLCCenter.com | |
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posted Feb-03-2011 
![Share](javascript:share_rating({"review_body":"This company is selling used garbage. They ripped us off , sold used unit for full amount. Now they do not even come on phone, though these guys offered one year warranty on their product. <br>This company is picking up old junk and garbage devices from scrap and sell it as new..<br><br>We lost thousands of dollars with this unprofessional company. Watch out before you deal with these crooks.<br><br>Besides they took 10 days to ship the product. The package they shipped was unprofessionally packed. <br><br>The boards ( pcb) inside the units had blown up sensors and parts. <br><br>Overall this company is highly unreliable and unethical","link":"http:\/\/www.resellerratings.com\/store\/PLCCenter\/review\/695694#comment695694","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PLCCenter.jpg","store_name":"Radwell International Inc. \/ PLCCenter.com","username":"customer1222","rating":"1"}, "single");){kind=link}
“Thanks for the feedback.
Radwell International (PLCCenter.com) is the largest repair center and stocking distributor of Surplus (and New) automation equipment (as of today we stock 5,088,717 items from 10,766 manufacturers with a total value exceeding $785,053,368).
We do sell heavily discounted pre-owned Surplus (along with New Surplus), and we do Guarantee our Quality. We Warranty every surplus unit (and every repair) purchased from PLCCenter.com for one full year.
This customer has received their money back in full from the shipping-carrier as this issue was ultimately determined by the carriers own investigation to be shipping damage which was not caused by us in any way.
During this resolution this customer from India was very abusive to our Sales person (made her cry multiple times) and abusive to our Sales Manager. Our sales people have been re-trained to transfer all abusive customers to myself immediately due to this customer. I understand that we are all human, and that sometimes we will be angry, but abusive language and personal threats are not professional, and rarely achieve a productive response.
I will continue to communicate directly with this or any customer that is not completely satisfied with our products or services, and I promise to use any negative experience to improve us as a supplier.
Sincerely,
John Radwell,
Radwell International, Inc.”