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ctouchberry

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Rating 10/10
5/5

Truly Excellent Customer Service

I have been a customer of Newegg for several years now, and love purchasing items from Newegg. Recently, I purchased a computer case for a client project, only to find a totally different item at my door when I got home. Naturally, I was quite upset, as I had a very short deadline on the project. I called Newegg Customer Service once, and was ultimately issued a 8-15 day refund/replacement process. This would have left me having to purchase another case elsewhere, and pay an exorbitant amount in shipping, to meet the deadline. A few minutes later, I called Customer Service back, and was put on the phone with Mandy. Mandy was extremely courteous and understanding, and worked to provide a solution that worked for me. Ultimately, she was able to issue an RMA shipping label for the wrong part, and start the processing on a brand-new case, with Next-Day Shipping applied, at no extra cost. I will have my new case tomorrow night, with room to breathe. That's the kind of customer service that you never, EVER, forget. I will continue to be a loyal customer of Newegg for years to come!


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