1/5

posted Jan-07-2012

Greetings fellow victims!

I have a friend who has a system that had several bulging caps on his asus p5b motherboard and we wanted to proactively replace his soon to fail motherboard before it failed. The only ones who had the availability of this item was PC Planet Systems.

Aside from the long delay in receiving the board we actually did receive the part! That alone is a shock after reading all these reviews!

However I was horrified when we opened the box. It was encased in clear plastic bubble wrap. No esd protective bag, no foam rubber or cardboard inserts, just the board in a bubble bag rattling around inside the box.

The box was another issue. they simply took the asus box and turned it inside out and used that as the shipping box.

I understand that it was intended for replacement use only so I did not expect any of the "accessory items" (like cables, back plate, etc.) and was not disapointed!

But what I didn't expect was the dirt on the board, the bulging capacitor on the board and bent and missing pins on the front panel connector.

Also as a side note my friend also ordered an 80mm fan to replace the fan in his power supply and they billed him for it but it was never shipped.

When he contacted them they responded that this was a "tested 100% functional board".

Funny joke. the original board worked fine but was destined to fail because of the soon to pop caps on it. The replacement board failed to recognize the IDE channel. The dvd drives didn't even show in the post screen, nor were they present in windows. The onboard sound card was enabled in the BIOS, but didn't show as present in windows.

The IDE and sound worked perfectly on the "bad" board but neither worked on the "tested 100% operational" board provided by this fine company.

When they were contacted they didn't even bother to address the missing fan and simply said the board was fully functional.

I have built literally hundreds of PC's over the years and currently work for a laptop service center for a national company (will not say which one but it is a large well known company).

This board is clearly not new and they probably didn't even boot an OS on it, just powered up and saw it enter the BIOS and that is likely their "100% functional" test.

I STRONGLY RECOMMEND you do NOT DO BUSINESS with them.

(sorry for the caps but it fits with their responses to customers)

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1/5

posted Sep-22-2011

I ordered 6 items from amazon, 4 came from platinum micro and the other two came from another vendor. I placed my order before noon on saturday. Platinum didn't ship until I called them on Tuesday saying "it's scheduled to ship out today" (the other vendor shipped saturday and emailed me a tracking number within hours of the order being placed).

They sent me a tracking number via amazon which didn't work. I finally did manage to receive the items but one was broken and they want me to pay to ship back the broken item. They never responded to my email asking if it was shipped yet, or that the tracking number didn't work.

Seems like once they have your money their "care about the customer" goes down the drain.

I don't believe they should have such a high BBB rating, maybe more people need to file claims to the BBB. They don't care about resellerratings.com but I bet they do care about BBB.

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