1/5

posted Feb-02-2012

Terrible service. They don't care about your expectation of delivery time/date or deadlines.

I ordered a set of business cards and needed them on a specific date prior to an important business meeting.

I set up my order on a Saturday, so they would get it first thing on the following Monday. I also ordered the 3 day shipping delivery. They process the order not on Monday, but on Tuesday instead- leaving a phone message with me saying
the designer was not able to process it on Monday for *some reason*, that the order would arrive a date late. No apologies or anything. So instead of compensating for their failure to deliver when ordered, by sending a faster delivery time (2 day air), they send at the same shipping rate and later delivery time.

So they were still charging me also for the 3 day delivery up-charge as well, and I had to call for the shipping cost adjustment as it was now a 4 day delivery.

They seem to not care about their service to customers.

Go elsewhere for printing.

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