1/5

posted Apr-04-2008

I ordered an item from Macy's online. After placing my order, within a days time, I realized I did not want the item.

I tried canceling my order online. To my suprise, Macy's does not give you that option. What a scam. As the order didn't have a ship date for 3 more days, I called their customer service and asked them to delete the order. Again to my suprise, they told me they couldn't because it was being prepared for shipping.

They even confirmed that the shipping date was still 3 days out. WTH! The best they told me they could do was to put in a request to the shipper, so that once shipped, they would redirect the merchandise back to their warehouse.

Days later, once the order had shipped, it was rerouted by carrier back to their warehouse. Weeks later when I get a credit back to my account for the returned item i notice that they refunded the price of the product less shipping. So, I check and sure enough it is in their shipping faqs.

Needless to say, this has been a horrible experience. I paid $6 and received nothing. I will NEVER recommend their online store to anyone. I purchase online frequently and this is a first! I truely think they are aware of this whole situation and it part of a scam to increase profit on their end.

comment on review | report?

Is this review?… Helpful Cool Share

5/5

posted Jun-28-2004

Excellent prices and prompt shipping. Product was received 1 week after order was placed.

comment on review | report?

Is this review?… Helpful Cool Share

2/5

posted Nov-20-2003

I ordered a shredder online from Staples.com. The ordering process was smooth and the shipping was fast. However, when I received my shredder it was defective.

I called Staples and was told a replacement would be delivered the following day. Moreover, I was told that a Staples rep. would come pick up the defective unit within the next five business days. Well, this is a pain and was told there is no way around it. Do they expect someone to wait around for 5 buisness days 'till they come by? or leave the unit out front on the doorstep? ya right!

I did not receive the replacement unit the next day and promptly called back Staples on the following day. The CSR gave no reason as to why the unit had not shipped, but told me I would receive the product that day. Fortunately, I did and the rep also picked up the defective unit.

Overall, I am not happy that I had to call back a 2nd time to the Staples Support hotline. Not only had they failed to resolve the issue, but they made no attempt to follow up when the replacement was not delivered. Why should I be the one calling them? Furthermore, I feel that their pick-up policy for defective items needs to be re-evaluated (for residential customers). At least make it possible to drop off the item at a local store. Would I buy from them again? Probably, but in-store instead of online.

comment on review | report?

Is this review?… Helpful Cool Share

2/5

posted Nov-18-2003

I was interested in a tv/vcr combo unit at OfficeMax.Com. The webpage stated that the unit was in stock and would ship in 1 business day. So I went ahead and ordered one. The email confirmation stated that the item was backordered (which was not listed on thier site!) and that if not shipped within 10 days I would be emailed as to the status of the order. 10 days passed and I was not notified. I called the Customer Support Line only to be told that they had received a shipment and would promptly ship the following buisness day. The item was not delivered the following day so again I called back Customer Support. I was told that they had plenty of product in stock and that my order was not cleared for delivery!?! So, the order was updated and I received my item the next day.

I am not pleased with the amount of leg work I had to do to receive my order. To top it off... due to thier inaccurate representation of product availability online and poor CSR information I may now have missed the deadline for my rebate subnission on this item (as it had to be postmarked w/ in 14 days of order). Needless to say, I will not be ordering from Officemax.com again.

comment on review | report?

Is this review?… Helpful Cool Share

4/5

posted Nov-08-2003

I ordered a printer from Officedepot.com. All aspects of service were excellent except for shipping. The printer was shipped in its retail box. There was no invoice or receipt attached to the box. The outside of the box was bent up and the stryofoam holders on the inside of the box were all broken. Now - the printer inside appears to be in good working condition - although I am waiting on a USB cable to test it. Although I realize that the fault may also lie with UPS, I think the shipping process may need change.

comment on review | report?

Is this review?… Helpful (1) Cool Share

5/5

posted Jan-21-2003

I ordered an oem microsoft natural keyboard from Newegg. The entire process from online ordering to delivery was smooth and efficient. I had a good shopping experience. The product arrived in good packaging and in good condition in a timely manner. I would recommend this store.

I did not deal with customer service, so I can not comment there. Only one thing that I didn't understand about my purchase is why an additional hardware purchase was required with the oem keyboard.

This review was modified by crrdsh on April 13 2004 02:16:11 PM

comment on review | report?

Is this review?… Helpful Cool Share

5/5

posted Jan-16-2003

I ordered the Epox 8rda+ mobo.

The price was very competitive.

I specified 3-day select USPS shipping and the package was on time.

The product was in excellent condition on arrival.

This was my first order with AxionTech and I was very pleased. Would definitely do business with again!

comment on review | report?

Is this review?… Helpful Cool Share