1/5

posted Apr-23-2013

On January 12, 2013, I ordered a futon from Olejo.com, through Sears.com's web site - a New Energy Fuji Futon Queen Frame, SKU#NEW8414. After having it for approximately 60 days, the edge of the front frame broke. This company's web site, as well as Sears web site states that there is a 10 year warranty on this frame. This was part of the reason we paid so much for it (over $400), rather than buy a cheaper brand. My wife emailed their customer service, and was told in a very condescending, rude manner that they only warrantied items for 30 days. I replied and asked what good was a 10 year warranty, if it was really only for 30 days. The reply was extremely hostile, and we were accused of purposefully breaking the item. My wife also called Sears, and was assured by their customer service that someone named Daniel would call her with 8 hours, and get an address for shipment of a replacement part. Daniel never called. All we want is the piece that broke replaced, free of charge. After only 60 days of use, I do not think this is an outrageous request.

After filing with the BBB (which is useless, by the way), an Olejo.com representative said to call Sears, and they would take care of it. My wife called, and was again assured that someone from Olejo would return her call withing 48 hours. After 4 more days, she called Sears again, and they admitted that they do not help customers with problems through their Third-Party Reseller program. So, basically, they feel it is okay to make money by partnering with unknown companies, but when it comes to guaranteeing that these merchants will treat their customers fairly, Sears bows out.

I am very disappointed in Sears, and will never buy from them again. I will also be sure and tell everyone I know how bad their customer service is, and to steer clear.

It is no wonder they are continually listed as a store that will not be around much longer.

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5/5

posted Jun-15-2009

Great company! Item was exactly as described, fast shipping and at a very low price. Will definitely order from again!

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5/5

posted Apr-10-2009

Impact computers has always been the first place I look for laptop parts and/or accessories. They have a wide selection, great prices, and fast shipping. Their page is easily navigable, and very detailed. I would highly recommend this business to anyone.

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5/5

posted Feb-09-2005

I have ordered many times from this company, and have never had a problem! Good selection, excellent prices and fast shipping - What more could you ask for? I will continue buying from this company.

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