1/5

posted Jul-16-2006

Called Ideal Audio Video and ordered a Samsung DLP on 7/12. Went back on the internet and did some research on this company. Found out they had many aliases, and each one of their names had terrible reviews. I immediately called the company bac, about and hour in a half later to cancel this transaction. To my surprise, speaking with Jeffrey, order had already been processed and shipped out. 1st lie! I never received any type of confirmation on my order, no purchase order nothing which he told me he sent via email. 2nd lie! We both went round and round, had to get my husband involved, and finally told them I am cancelling with my credit card company.
This company will not let you cancel once they have access to your credit card. They are rude once you finally get someone on the line, they will bully you and say they have attorney's and you will be sued for all the money they are out, and they will outright lie to you.
Their whole goal is to get a credit on your card. If you get a dispute and charges are taken off, they will still try to charge you a 15% restocking fee if there is a cancellation!!! It is a headache to deal with the credit card company, but do everything you can do to get everything taken off.
Stay away, they are con artists who are gettnig away with stealing money from consumers. Contact the New York attorney general Elliot Spitzer 1.866.697.3444 if anyone deals with this company. They need to be stopped from theft, fraud, and stealing.

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