5/5
posted Apr-12-2007
This is beyond the best company I have ever done business with. I come from a Customer Service background from a company with the highest Customer Satisication rating in the Wireless Industry, but even that company doesn't compare to New Egg. When it comes to customer satisifaction, they go our of their way to provide customer satisifaction. Let me explain why.
I have built 2 PC's, 90% of the equipment has been purchased by New Egg. The second computer I built was for a friend. We had originally purchased the motherboard for his computer first and other computer parts peice by peice. By the time I was able to test the motherboard, it was bad. New Egg no longer carried the same motherboard and allowed an exchange to the next better motherboard (a bit higher in price) at no additional cost!
Now for the specific Invoice that lead me to comment on New Egg... I was trying to be cheap and purchase an enclosure for my hard drive to make it external... Unfortunetly the product I bought was below average. It not only didn't work, my hard drive didn't even fit. Standard SATA Seagate 400gig. I cut my losses, requested a return and after the cost of the $6.00 shipping to send back and the $20 part with 15% restocking, I would have received a fraction of my money back. I left a review regarding the dissatisfaction of the product and I received an email a couple days later apologizing for the experience and offering a $25 rebate... I replied and said, well it wouldn't be fair to return the product and expect any kind of refund for it (even the small amount I was going to get back), so I would just throw it away and accept the $25.00, but asked if I could please have the $6.00 return shipping label cost refunded, since it was not going to be used (I used their service to purchase and print the return label).... They replied and said, it would be pointless to return the product since it was so inexpensive, that they would give me a FULL REFUND, the $25 Rebate on my next purchase, and the $6.00 refund on my shipping...., after suggesting all I wanted was the $6.00 back since it wasn't going to be used... Unbeleivable.
This day and age, Customer Service is key. But in every enviroment I have worked in the bottom line always effects the ability to provide great customer service, and that bottom line is squeezing every penny out of every opertunity, sacrificing customer satisfaction... This is the reason I am no longer with the "leader in wireless customer satisifaction".... New Egg has gone out of it's way... AFTER requesting less then what they have provided. This is FAR beyond my expectations as a customer, and far beyond my experience with any Customer related field. They are reliable, they are quick, their pricing is by far the most competitive in the industry. Thank god for a company like New Egg, I am a life long customer.
59,712 stores
1,819,012 reviews
Over 250,000 shoppers online now
Total Reviews
Forum Posts
Homepage
posted Mar-10-2003 
![Share](javascript:share_rating({"review_body":"This is beyond the best company I have ever done business with. I come from a Customer Service background from a company with the highest Customer Satisication rating in the Wireless Industry, but even that company doesn\u0027t compare to New Egg. When it comes to customer satisifaction, they go our of their way to provide customer satisifaction. Let me explain why.<br><br>I have built 2 PC\u0027s, 90% of the equipment has been purchased by New Egg. The second computer I built was for a friend. We had originally purchased the motherboard for his computer first and other computer parts peice by peice. By the time I was able to test the motherboard, it was bad. New Egg no longer carried the same motherboard and allowed an exchange to the next better motherboard (a bit higher in price) at no additional cost!<br><br>Now for the specific Invoice that lead me to comment on New Egg... I was trying to be cheap and purchase an enclosure for my hard drive to make it external... Unfortunetly the product I bought was below average. It not only didn\u0027t work, my hard drive didn\u0027t even fit. Standard SATA Seagate 400gig. I cut my losses, requested a return and after the cost of the $6.00 shipping to send back and the $20 part with 15% restocking, I would have received a fraction of my money back. I left a review regarding the dissatisfaction of the product and I received an email a couple days later apologizing for the experience and offering a $25 rebate... I replied and said, well it wouldn\u0027t be fair to return the product and expect any kind of refund for it (even the small amount I was going to get back), so I would just throw it away and accept the $25.00, but asked if I could please have the $6.00 return shipping label cost refunded, since it was not going to be used (I used their service to purchase and print the return label).... They replied and said, it would be pointless to return the product since it was so inexpensive, that they would give me a FULL REFUND, the $25 Rebate on my next purchase, and the $6.00 refund on my shipping...., after suggesting all I wanted was the $6.00 back since it wasn\u0027t going to be used... Unbeleivable.<br><br>This day and age, Customer Service is key. But in every enviroment I have worked in the bottom line always effects the ability to provide great customer service, and that bottom line is squeezing every penny out of every opertunity, sacrificing customer satisfaction... This is the reason I am no longer with the \u0022leader in wireless customer satisifaction\u0022.... New Egg has gone out of it\u0027s way... AFTER requesting less then what they have provided. This is FAR beyond my expectations as a customer, and far beyond my experience with any Customer related field. They are reliable, they are quick, their pricing is by far the most competitive in the industry. Thank god for a company like New Egg, I am a life long customer.","link":"http:\/\/www.resellerratings.com\/store\/Newegg\/review\/310837#comment310837","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Newegg.jpg","store_name":"Newegg.com (USA)","username":"coworker23","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This is the same company as www.nexthardwareshop.com, when you call the number listed on Technology Bazarr, in welcomes you to nexthardwareshop.com. If you are looking at reviews for TechnologyBazaar, check out their actual name nexthardwareshop. The reviews are more realistic. <br><br>Purchased burner online Feb 14th. After waiting 2 weeks, we checked online for shipping information. Their \u0022automatic\u0022 shipping link with the invoice number, just inputs the invoice number as the tracking number into the shipping companies website. DUH?! That doesnt work. Emailed them twice with no response. Got them on the phone, and was advised they had no tracking number to give us, as well they sent it out. Customer service is 0 out of 10, and was hung up on after the rep, could no longer come up with excuses to tell me to get me off the phone.<br><br>DO NOT BUY FROM THIS COMPANY. The prices are good, but its obvious I am not the only customer that has had problems. Are they really a company? I am suprised they still have their Retail License.","link":"http:\/\/www.resellerratings.com\/store\/TechnologyBazaar\/review\/69259#comment69259","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/TechnologyBazaar.jpg","store_name":"TechnologyBazaar","username":"coworker23","rating":"1"}, "single");){kind=link}