2/5
posted Feb-13-2007
I cannot say I am totally dissastisfied with my expierence. However, I did feel like I never got the whole truth from them. I originally ordered a Canon Digital Rebel Xti body only in November, and was told that the order would be arriving soon. A couple of days later, a man called and told me that the camera had no firmware and would not work. I said thats fine, just send me the camera. I started to get a suspicious feeling about all of this. After the camera had not arrived by the 19th of December I made a call and was told the camera was on back order and would not arrive for 10-12 days. Around the first of January I called about my order to no avail, as the camera was still on backorder. I began shopping around at other stores and finally spoke to someone who told me that they sell an international version which will only work with a ceratin firmware, something that made me very suspicious about the whole deal with Royal Camera. I called Royal back and explained what the deal was - I talked to Paul and he said that was the case and that they sell a USA version for nearly 300 dollars more. That price was still lower than the same camera at some of the other camera stores online. So I said fine, give me the USA version. Then the pressure tactics came in. I was pressured to buy a warranty and overpriced accessories. I said no thank you that I was already over my budget. They offered to throw in a camera bag and lens cleaning kit if I agreed to get the one year warranty for 50 dollars. The camera arrived, as promised, within a few days, but it was the exact same box as normal with the same warranty that Canon offers on all of its USA cameras.
Did I get a camera for the less than a comparable website? Yes. Do I still feel like I was taken advantage of? Yes. After reading some of the expirences on here I feel lucky.
This review was modified by
cowbell123 on February 26 2007 10:14:23 AM
36,422 stores
1,204,506 reviews
5723 shoppers online now
Total Reviews
Helpful Reviews
Forum Posts
Homepage
Last visit
posted Feb-22-2007 
![Share](javascript:share_rating({"review_body":"Excellent store - I am very happy, esp considering some of the treatment i have recieved at other stores. My only complaint is that I called to make my order the billing and shipping addresses where different. I knew that sometimes they call to verify orders for just such an occassion. i tried to get that out of the way then - but they still called the next day, delaying shipment! Instead of getting here on Friday as expected (for 3-5 day shipping), it came on Tuesday (becasue of a holiday). I guess i should have just payed for regular shipping. Oh well, I guess I cant complain, it was a thousand dollar order and verification is important. Great company and will do buisness with them again.","link":"http:\/\/www.resellerratings.com\/store\/B_H_Photo_Video_Pro_Audio\/comment\/302755#comment302755","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/B_H_Photo_Video_Pro_Audio.jpg","store_name":"B&H Photo-Video-Pro Audio","username":"cowbell123","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I cannot say I am totally dissastisfied with my expierence. However, I did feel like I never got the whole truth from them. I originally ordered a Canon Digital Rebel Xti body only in November, and was told that the order would be arriving soon. A couple of days later, a man called and told me that the camera had no firmware and would not work. I said thats fine, just send me the camera. I started to get a suspicious feeling about all of this. After the camera had not arrived by the 19th of December I made a call and was told the camera was on back order and would not arrive for 10-12 days. Around the first of January I called about my order to no avail, as the camera was still on backorder. I began shopping around at other stores and finally spoke to someone who told me that they sell an international version which will only work with a ceratin firmware, something that made me very suspicious about the whole deal with Royal Camera. I called Royal back and explained what the deal was - I talked to Paul and he said that was the case and that they sell a USA version for nearly 300 dollars more. That price was still lower than the same camera at some of the other camera stores online. So I said fine, give me the USA version. Then the pressure tactics came in. I was pressured to buy a warranty and overpriced accessories. I said no thank you that I was already over my budget. They offered to throw in a camera bag and lens cleaning kit if I agreed to get the one year warranty for 50 dollars. The camera arrived, as promised, within a few days, but it was the exact same box as normal with the same warranty that Canon offers on all of its USA cameras. <br><br>Did I get a camera for the less than a comparable website? Yes. Do I still feel like I was taken advantage of? Yes. After reading some of the expirences on here I feel lucky. ","link":"http:\/\/www.resellerratings.com\/store\/Royal_Camera\/comment\/301066#comment301066","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Royal_Camera.jpg","store_name":"Royal Camera \/ A&M Photo World","username":"cowbell123","rating":"2"}, "single");){kind=link}