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36,422 stores1,204,506 reviews 5723 shoppers online now
 Total Reviews | 1 |
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| Member Since | 14-Jan-12 |
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posted Jan-14-2012 
![Share](javascript:share_rating({"review_body":"Buyer BEWARE!!! Vann\u0027s return policy on defective products does not include a refund for shipping. It\u0027s a total ripoff , one of the very worst in the industry . And it is not even stated in their return policy description but sprung as an ugly surprise when the item is returned. How in good conscious can any company charge the customer for shipping a defective product?","link":"http:\/\/www.resellerratings.com\/store\/Vann_s\/comment\/1157853#comment1157853","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Vann_s.jpg","store_name":"Vann\u0027s","username":"cotmhg","rating":"1"}, "single");){kind=link}
“cotmhg,
I'm sorry to hear that you had a poor experience with Vann's. We have recently updated our return policy to be more consumer friendly and help alleviate any confusion. I'd be happy to discuss any concerns you have. Please feel free to contact me anytime.
Kayleigh Blair
Customer Service Manager
kayleigh.blair@vanns.net”