1/5

posted Jan-04-2012

Awful experience! Never going back. Needed 1 saddle for my guitar. They would only sell me a set of 6 for $60. They told me a novice could probably install new saddles in an afternoon, but I was feeling lazy, so I had them do it. They charged $20 for that and said it'd take 2 days. I called in 2 days, had to leave a message, never got called back. I called the next morning, same routine. I called that afternoon, had to leave a message, finally got called back only to hear they hadn't started. They said it'd be done later that afternoon (if they weren't busy) or the next day. Again, this was something they said a novice could do in 1 afternoon. That afternoon and the next day went by with no word. 3 more days of nothing, so I went in to figure out what the problem was, and they still hadn't even started it. I'd had enough, so I took it back. Only silver lining is that they didn't charge me the $20 for installation. I took my guitar to a local store down the street. They sold me 1 saddle, installed it, restrung it (including replacing a missing string), and intonated it for $10 in 15 minutes while I waited. Long story, so in summary: Guitar Center tried to charge $80, took a whole week to not even start the repair, and practically refused to talk to me in the process. Local store charged $10 and did it in 15 minutes.

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