“Firstly, we would like to sincerely apologize for any inconvenience that you may have had from our service. From our understanding, the driver accidentally unloaded in the lot next to you creating an uncomfortable situation for you and your business neighbor. While we do our very best to ensure that things like this are avoided, unfortunately, mistakes do happen. We have discussed the issue with our driver as it is our responsibility to ensure that this does not happen again in the future. We apologize for any unnecessary bother you have experienced and hope you will give us another chance in the future.