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posted Nov-26-2007
I ordered a laptop from them on black friday, which was a nice deal. for some reason, they rejected my credit card and then they canceled my order without even informing me. Luckily, I got the email for cancellation within hour, and the deal was still available , so I went ahead and ordered the same laptop again, but with different credit card.
I don't know , but for some reason, my debit card didn't go through your security check , although I gave all the correct informations.
But, the worst part is on BJs, who canceled my order without even informing me.
I order this product on black friday, it was on a deal, and this time I was informed after 3 days ,that my order has not be made through. I am ready to give a different credit card # and I am also ready to talk with my debit card company. But, what is bad is on BJs part, who has not given me any time to do this. If I place an order with you and if for some reason there was a problem, you should have given me a atleast a day time, so that I can make some arrangements. But no, BJs has not done like that.Cause of BJs deal, I didn't order laptop from any other website. I was hoping for this laptop. and BJs has ruin my all happiness.
To make thing even worse, when I called customer service center, they gave me some other phone number and asked me to call that phone and when I called that number , they gave me another phone number and this chain went on till I made 4-5 long calls, with waiting time on each call.
But, no one was ready to help me.They say I have to order the laptop again, and the deal has gone, which means , I have to pay more money now , which is just a bu*****t .
The whole process have given me the worst experience I ever had in online dealing with any website/company and I am utterly disappointed with the way the things were dealt without giving me any etc time for making things correct.