1/5

posted Aug-11-2004

I have always been a compaq person and love their tech support when it comes to sending replacement parts and software. However I have found that their service has been degrading over the past couple years. My recent computer was received as a gift from a family member who saw a good deal on a CTO S4000V from compaq and got it since I am at college and constantly needing computer upgrades.

When I got the computer it worked fine until a few weeks later when it started experiencing the windows xp slow boot that a lot of people are familar with. However when I called compaq I had the worse time getting assistance (since the time my laptop was damaged by their shipping) since I am in Canada and it was purchased in the USA.

After a few days of calling and being transferred between call centers They agreed that the only thing that could be advised was a recovery and they said for some reason my hard drive was not the one it was ordered with. I told them about how i got the computer and the details of it and that no restore cds were in the packaging. The sales rep agreed that since its under warranty that she can send it for me.

I received the CDS but the hard drive mever came. I guess it was advertised with a 80 gig hd but for some reason this had a 40gig.
I thought it might be just slow courierat first, but when the restore cds failed to eliminate the slow boot I called the service center to get some more advice.
I was informed that :

1-the hard drive was not being send because it was not supposed to be covered by a warranty since the computer was purchased by someone and then given to me as a gift.

2-That they could not give me additional support because of the voided warranty.

I think we got into an argument about whether a warranty if on the machine or the person since the computer was intended for me, not the buyer.

Anyways It turned out that the hard drive was bad and western digital replaced it for me, however that did not end the slow boot. The recovery cds were supposedly the reason for the slow boot, because a store technician installed a bare copy of xp and it ran except for the drivers for all the other parts.

But the matter lies in a faulty computer that cant be serviced anymore, with a slow boot problem (5 minutes on the windows is loading blue screen) thats driving me up a wall. and a company that puts a warranty on a person not the machine

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1/5

posted Apr-24-2003

TigerDirect does indeed have great prices and a large inventory, but their service, return process and customer service is indeed quite lacking and slow. I recently received my exchange, which for some reason was charged to my credit card ... again. I was told that it was because of a fault by tigerdirect. However there has been no refund as yet.
The exchanged items were not as bad as the first order. only 4/5 pieces didnt work this time. I do see some progress. However the 2 month delay of processing etc, led me to purchase another computer to get my job done, seeing that it has been delayed for 2months now. I have been unable to get RMA's from the manufacturer as requested by tiger direct since half the numbers and forms do not work. I wanted a refund to my pay pal account which one of the items was purchased but was declined. I cannot exchange until I get these authorizations from the manufacturer despite tigerdirect's 30 day return policy which doesnt seem to exist.
I first received a supposed refund but now I am told refunds arent allowed, only exchanges. So I am stuck emailing that Danny guy hoping to get through and no luck. Lets see if he responds to this quicker. Hopefully I will get my double payments refunded and these defective products replaced sometime .... soon.

This review was modified by computeruser45 on June 30 2003 11:32:35 AM

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