5/5

posted May-09-2012
Airsplat is a great airsoft website. They have fair sized selection of guns, tactical gear, ammo, batteries and other things at unbeatable prices. All your guys complaints are miniscule.
In the past 3-4 months alone, i have ordered $3000+ in all sorts of merchandise. I love them because they do free shipping, even to Hawaii where I live. (Most sites like ASGI and evike dont do that) On top of that, THEY SHIP FAST. 3-4 days is typical time between clicking "process order" to opening box
All of your guys complaints about how your gun broke and such, ITS NOT THEIR FAULT! The solution is easy! Buy a high quality gun! To the guy complaining about his $10 gun: GET OVER IT! A $10 gun is not going to last long!
I have had only 1 gun come broken, ($50 gas pistol) and I called airsplat and they gave me a RMA# and the issue was quickly resolved.
It may be true that their return policy doesn't cover EVERYTHING, but I believe it very reasonable what they cover.
They dont cover problems with the gun if its your fault IE: Shooting bad bbs through a gun, Dropping it or breaking it some other way.
If you have an issue with an order, CALL THEM. THEY HAVE REPS WHO WILL ANSWER YOUR QUESTIONS!
The claims that you have to email them first is a load of BS. Call them and they can solve your problems and give you RMA# and solution to your issues over the phone.
Overall, I have had great experience with them. Fast and free shipping, 110% price match, and overall unbeatable prices make them the best. All the complaints about customer service, you just gotta get over it. Evike, Airsoft GI, Redwolf. They all have CS problems. I believe that Airsplat has the fewest out of all the airsoft retailers.
~ColonelAirsoft