1/5
posted Nov-30-2011
ABSOLUTELY HORRIBLE!!!! Since they don't even offer a customer service contact I was forced to send this message to their sales department. This has been shortened to due to fact that your only allowed 5000 characters.
Hello,
I want to start out by saying that this is NOT something that I enjoy doing. I would also like to point out that it is EXTREMELY rare event.
I am sorry to say that I am very disappointed. You certainly missed your "MISSION STATEMENT".
I regularly deal with vendors such as autobodytoolmart, Eastwood and TCP Global. This time I decided that I would try someone new and was greatly disappointed with the outcome. Although small, this was an important order to me. I am thankful that I wasn’t ordering anything substantial.
Two weeks ago I placed an order through one of your 12 subdivisions known as S&JDiscounttools.com. Since I cannot get a response from them, I must resort to contacting this email address.
Quite simply, the facts are:
1. After 2 weeks, I have still not received my order.
2. There are NO status updates available and it seems that my order is still has not even processed.
3. I feel that the shipping (and handling) was high for a part that fits in an envelope.
4. AND MOSTLY, the fact that I cannot get a response from customer service agent in regard to my order.
I would respectfully ask that my order be canceled and any monies would be credited back to my account.
My order details are as follows:
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