1/5
posted Sep-28-2011
My son purchased a megaphone via ebay in Sept 2011. It arrived broken and did not function at all so he contacted VMInnovations to have it exchanged. We paid the shipping back to the company and a few days later we received the replacement megaphone. It too arrived broken - the casing was cracked. This was likely due to the fact that it arrived in the product packaging and not a shipping box. There was no packaging materials at all and no effort to ensure it arrived in good condition.
My son contacted VMInnovations to return it for a refund. We paid to ship it back to the company. We have received a refund for the purchase price but they have not reimbursed any of our shipping charges. So we are out $30 for the pleasure of receiving broken merchandise twice from this company, not to mention the original shipping charges.
They offer merchandise credit on a next purchase but claim it is policy that they don't refund shipping even if the product is defective. This policy is pathetic at best. They don't stand behind the products they sell and I am willing to bet there are a lot of people who have experienced a similar situation. We will be filing complaints with the BBB, Ebay, their local Chamber of Commerce and embark on a social media compaign to spread the word about this company. There is a lot out there already but more needs to be said so that other buyers know what they are getting into.
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![Share](javascript:share_rating({"review_body":"My son purchased a megaphone via ebay in Sept 2011. It arrived broken and did not function at all so he contacted VMInnovations to have it exchanged. We paid the shipping back to the company and a few days later we received the replacement megaphone. It too arrived broken - the casing was cracked. This was likely due to the fact that it arrived in the product packaging and not a shipping box. There was no packaging materials at all and no effort to ensure it arrived in good condition.<br>My son contacted VMInnovations to return it for a refund. We paid to ship it back to the company. We have received a refund for the purchase price but they have not reimbursed any of our shipping charges. So we are out $30 for the pleasure of receiving broken merchandise twice from this company, not to mention the original shipping charges. <br><br>They offer merchandise credit on a next purchase but claim it is policy that they don\u0027t refund shipping even if the product is defective. This policy is pathetic at best. They don\u0027t stand behind the products they sell and I am willing to bet there are a lot of people who have experienced a similar situation. We will be filing complaints with the BBB, Ebay, their local Chamber of Commerce and embark on a social media compaign to spread the word about this company. There is a lot out there already but more needs to be said so that other buyers know what they are getting into.","link":"http:\/\/www.resellerratings.com\/store\/VM_Innovations\/comment\/881938#comment881938","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/VM_Innovations.jpg","store_name":"VMInnovations","username":"cmcman","rating":"1"}, "single");){kind=link}