5/5

posted Jan-13-2005

I sent a simple e-mail to Tantus over the Christmas holiday, and no surprise, I got an automated response that they'd be in touch after they got back in the offices. What WAS a surprise was that VP Matt Hoover e-mailed me the next day anyway. By New Years, I had placed an order with Mr. Hoover personally. He walked me through the selections, made recommendations, and double checked configurations after we'd talked. My order went into production Thursday and shipped the next Wednesday (Holiday in between). I think these must be young, gung-ho folks with a lot of personal stake in the company. Why else would they try so hard? I've bombarded my own employees with stories of this experience, all in hopes that our customer service will emulate Tantus'. Thanks, Mr. Hoover and associates.

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