1/5
posted Oct-22-2012
Worst customer service EVER. I wish I had looked at reviews prior to my purchase. I had bought printers for 15 yrs without an issue. Now that I have an issue, I can honestly say HP does not stand behind its products nor care about its customers. Owned their 8600 Premium All in one printer since March. Repeated problems and every time customer service called, they read scripts which typically involves installing and uninstalling printer. By the 4th call, as I demanded a replacement under the warranty, I found the issue assigned to a case manager. Their own recording while on hold (probably spent 25 hrs on hold over 4 months) states next day replacement. THIS WILL NEVER HAPPEN! Calls cannot be escalated to supervisors, THEIR SUPERVISORS DO NOT TAKE CALLS! No one knows what the supervisors do, they won't get involved at all. The case manager indicated if I wasn't happy with the resolution, their co-workers could review for me. Wow, there's an offer, have your friends review and see if they reach a different conclusion! They do not listen to what you have to say, instead they speak over you repeating the same mantra over and over again. It was like dealing with a Stepford Technician. The replacement came a week later and didn't work. I tried and I called in and paid for an outside company to try. It was as if they didn't believe us. We asked for our money back and they only offered a fraction of what we paid. We are screwed. The effect on our business is immeasurable. Who would have thought a company like HP would have the worst customer service ever experienced.
This review was modified by
ck557wpb on October 22 2012 08:29:28 PM
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![Share](javascript:share_rating({"review_body":"Worst customer service EVER. I wish I had looked at reviews prior to my purchase. I had bought printers for 15 yrs without an issue. Now that I have an issue, I can honestly say HP does not stand behind its products nor care about its customers. Owned their 8600 Premium All in one printer since March. Repeated problems and every time customer service called, they read scripts which typically involves installing and uninstalling printer. By the 4th call, as I demanded a replacement under the warranty, I found the issue assigned to a case manager. Their own recording while on hold (probably spent 25 hrs on hold over 4 months) states next day replacement. THIS WILL NEVER HAPPEN! Calls cannot be escalated to supervisors, THEIR SUPERVISORS DO NOT TAKE CALLS! No one knows what the supervisors do, they won\u0027t get involved at all. The case manager indicated if I wasn\u0027t happy with the resolution, their co-workers could review for me. Wow, there\u0027s an offer, have your friends review and see if they reach a different conclusion! They do not listen to what you have to say, instead they speak over you repeating the same mantra over and over again. It was like dealing with a Stepford Technician. The replacement came a week later and didn\u0027t work. I tried and I called in and paid for an outside company to try. It was as if they didn\u0027t believe us. We asked for our money back and they only offered a fraction of what we paid. We are screwed. The effect on our business is immeasurable. Who would have thought a company like HP would have the worst customer service ever experienced.","link":"http:\/\/www.resellerratings.com\/store\/Hewlett_Packard\/review\/1993653#comment1993653","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Hewlett_Packard.jpg","store_name":"Hewlett Packard","username":"ck557wpb","rating":"1"}, "single");){kind=link}