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  • Rating 2/10

    I paid £789.55 for a high quality monitor. Then I received two emails. The first said my order had been cancelled and the second said I would have to send a passport photo and utility bill for security reasons as a new customer.
    I phoned eBuyerUKs customer support and was told the order was not cancelled, but put on hold pending the security check. I photographed the documents and emailed them to eBuyerUK. The next day I received an email to say I had passed the security check and could now reorder. Reorder? I'd been told my order had just been put on hold. When I tried to reorder, the monitor was still on the website - for £55 more!
    I phoned customer services to plead my case but they are experts in fobbing people off. After being put on hold a few times, the eBuyer rep tried to justify the price hike and suggested the monitor specification had been raised (but she could not say in what respect). Then she said the price had gone up because eBuyer had had to pay more for a new batch (again, she admitted after questioning that she was speculating). She would not put me through to someone who had discretion to waive the extra and suggested that I just pay the extra. So after half an hour on the phone I gave up. I said I'd make a complaint about both eBuyer reps I spoke to, but what's the point?
    I confirmed with the manufacturer that the specification had not changed, then bought the same monitor from MoreComputers.com for £791.15. It arrived the next day with free P&P and no fuss.
    Avoid eBuyer - cheap prices advertised, but expensive on phone bills and stressful to deal with!

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