1/5
posted Dec-05-2010
I agree with Joey1099. I purchased a Dyson DC25 Animal with Harry on 10/5/10. I was told to wait 20 business days before I contacted them. Harry told me I would have it by the end of October 2010. Well I never got it. I started to contact Factory Direct on 10/27/10. I got an email saying to wait between 15-20 business days. David then called me and told me to wait another week. I called a week later and spoke with Chris on 11/10/10. He had not gotten an update on my order. He told me to call on Friday 11/12 and if they hadn't received an update then I should cancel. Chris assured me that they were not scammers and I would receive 100% refund. I called on 11/12/10 and spoke again with Harry. There still wasn't an update, so I canceled with Harry. He said I would see the credit 7-10 days on my credit card. Harry tried to sell me a Miele instead. He said Dyson had too many problems and the Miele was a much better vacuum. I sent him a email on 11/12 and told him just to refund my money. I sent me an email on 11/13 and said the order was canceled. I kept checking with my credit card company, but the credit was never issued. I sent Harry an email on 11/27/10 asking where my refund was. He called me on 11/30/10 in the evening and told me that my credit was to be issued the next billing cycle?????? I told him that he said credit would appear on my account 10 days, and he said that I must have misunderstood him. When I challenged him he said that he sent something over to the refund dept. to issue my credit. As I was hanging up the phone, I heard him say I would get my credit the next billing cycle. I emailed him the next day and told him what I thought of his company and contacted my credit card company and disputed the charges. I also sent them a copy of all the emails and conversations with Factory
Direct. DO NOT ORDER FROM THIS COMPANY unless you want to pay for something upfront that you never receive and want to wait for your refund while they continue to use your money as their own. By the way, I did order my Dyson DC25 animal from Amazon.com on 11/12/10 and received it on 11/16/10 and my accessories on 11/17/10. I paid less than at Factory Direct and have been using my Dyson. I love it, the Dyson, not Factory Direct!!!!!!!!!
This review was modified by
cheryl1014 on December 05 2010 05:52:26 AM
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![Share](javascript:share_rating({"review_body":"I agree with Joey1099. I purchased a Dyson DC25 Animal with Harry on 10\/5\/10. I was told to wait 20 business days before I contacted them. Harry told me I would have it by the end of October 2010. Well I never got it. I started to contact Factory Direct on 10\/27\/10. I got an email saying to wait between 15-20 business days. David then called me and told me to wait another week. I called a week later and spoke with Chris on 11\/10\/10. He had not gotten an update on my order. He told me to call on Friday 11\/12 and if they hadn\u0027t received an update then I should cancel. Chris assured me that they were not scammers and I would receive 100% refund. I called on 11\/12\/10 and spoke again with Harry. There still wasn\u0027t an update, so I canceled with Harry. He said I would see the credit 7-10 days on my credit card. Harry tried to sell me a Miele instead. He said Dyson had too many problems and the Miele was a much better vacuum. I sent him a email on 11\/12 and told him just to refund my money. I sent me an email on 11\/13 and said the order was canceled. I kept checking with my credit card company, but the credit was never issued. I sent Harry an email on 11\/27\/10 asking where my refund was. He called me on 11\/30\/10 in the evening and told me that my credit was to be issued the next billing cycle?????? I told him that he said credit would appear on my account 10 days, and he said that I must have misunderstood him. When I challenged him he said that he sent something over to the refund dept. to issue my credit. As I was hanging up the phone, I heard him say I would get my credit the next billing cycle. I emailed him the next day and told him what I thought of his company and contacted my credit card company and disputed the charges. I also sent them a copy of all the emails and conversations with Factory <br>Direct. DO NOT ORDER FROM THIS COMPANY unless you want to pay for something upfront that you never receive and want to wait for your refund while they continue to use your money as their own. By the way, I did order my Dyson DC25 animal from Amazon.com on 11\/12\/10 and received it on 11\/16\/10 and my accessories on 11\/17\/10. I paid less than at Factory Direct and have been using my Dyson. I love it, the Dyson, not Factory Direct!!!!!!!!!","link":"http:\/\/www.resellerratings.com\/store\/Factory_Direct_Superstore\/review\/649553#comment649553","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Factory_Direct_Superstore.jpg","store_name":"Factory Direct Superstore.com","username":"cheryl1014","rating":"1"}, "single");){kind=link}