1/5

posted Apr-22-2007

Nothing new here. I, like everyone else, was pulled in by the phantom prices. I purchased a Canon XL2 BODY. NO LENS. The rude salesman conviced me that I needed to purchase a lens from them. I declined the 20x stabilizer lens which lists at about $2000 and went with the 16x. The salesmen told me that the total would be $3200. A few days later my account was overdrawn by 5 SEPERATE! charges totaling over $4600. In a panic, I called them to point out the error. The nonchallant salesman told me that I had ordered the 20x lens. When I told him that I had specifically NOT ordered that lens but rather the 16x lens, he told me that they don't even carry a 16x lens, in other words, admitting that the first salesman had flat-out lied to me. I told him that I wanted to cancel. He said it had already been shipped out but that I could return it. But if you look at their return policy, it's worded in a way that basically says "If you breathe on the package, we won't accept the return" It also gives you 7 days to return DV camcorders which is just bearly enough time for it to make it's way back. I'm sick about my decision to buy from this company, even after the red flags (i.e. horrendous cust. service). I've actually lost sleep. We've got to get this company shut down.

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