1/5

posted Jun-02-2009

Failed to deliver product. Nonexistent customer service.

I placed this order for an SD card for Mother's Day and never received it. Initially I just thought the order was delayed. When I called them, they would ask me to call back later for more info. Call after call, I got the same customer service rep that couldn't give me any info about my order. Initially the person said a manager would need to investigate the order to see what happened. Then I was told I would need to speak with them but they were never there. I would be told to call back later. I left my contact info and was told the manger would let me know what was going on. That never happened. I thought maybe this was some guy running the business out of his home giving me the run around.

Finally I was fed up and asked for a refund but was once again told they couldn't do it. A manager needed to authorize this - please call back. Calling back the next day, I finally spoke with someone different but they couldn't help me either because the "system was down". They did however give me the email and extension for the manager, mitul@upgradenation.com, ext. 226. I left voicemail and email and still no response.

I was extremely patient with them and really it's the extraordinary lack of customer service that lead me to write this review.

They do not deserve anyone's business.

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