5/5

posted May-05-2012

Item shipped very promptly, was exactly as described, no problems whatever on the order. Would do business with them again.

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5/5

posted Jan-11-2011

I wanted to add a few extra salad forks to my sterling flatware service. Originally I looked on ebay but my patience ran out with overpriced used items that weren't selling and with which the sellers were price-inflexible. I found the Sterling Shop in Oregon through a Froogle search. Since I could not find any online reviews, I called them up to be sure that this was a "real" store, which was obvious when I did.

The items were in very good condition and very well priced. They were packaged carefully and shipped the day after my order (I ordered around 6pm in the evening).

I would not hesitate to do business with this company again, and highly recommend them.

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1/5

posted Aug-31-2010

I bought two Black and Decker electric screwdrivers from these people, from an ebay auction. This was a discontinued item and these characters were the only ones who had it at a decent price, both on their website and on ebay. I chose to buy through ebay because of their mediocre ratings on this site.

The items were shipped quickly as advertised and there were no problems with the order.

After the order had shipped it became obvious that my email address, as reported to them by ebay and Paypal, had been entered on their email spam list.

I now receive about 3 spam emails per week from these losers. I never requested to be put on their mailing list. I have clicked on the "unsubscribe" link on their emails about 10 times now over 6 weeks. Each time, the webpage responds saying that I have been "unsubscribed," but the spam emails continue.

I have complained to ebay and they are looking into it.

If you do buy anything from these losers be sure to use a disposable spam-catching email address, as they will add you to their spam list and you will probably never succeed in getting off of it.

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5/5

posted Jul-06-2010

These people have shipped everything I ordered (quite a few separate items) although it did take them a couple of weeks, even though everything was listed as being in stock.

On the plus side, the prices were competitive, and some of what I ordered is probably not what you would call "hot items." The shipping services they use are slow as molassas, but they do ultimately deliver what got shipped.

There isn't a whole lot of competition on a lot of what this company sells, e.g. esoteric vacuum cleaner parts. Unless you are in a huge rush, this company will probably satisfy you in the long run.

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5/5

posted Jul-06-2010

I was hesitant to buy from this "retreaded company," which obviously bears no relationship to the B&M chain of the same name. I was convinced to order from them due to both a competitive price on what I was looking for (A Sharp LED/LCD TV) and positive reviews I read on this website.

I was not disappointed. Shipping was fairly prompt, and the item arrived in good condition. There was a problem with the tracking number supplied to me. I called and although the person I spoke to did not correct the problem, the tracking # problem was resolved.

One thing I did NOT appreciate, and I am sure this is standard operating procedure for this company, is that if you call for customer service, at the end of the call they tell you that you need to speak to one other person to resolve your problem, and you end up getting sent over to some shyster phone bank where they try to sell you something you probably do not want. When you get to that point in your call to customer service, I suggest that you HANG UP.

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5/5

posted Dec-04-2008

One of the best online purchasing experiences of all time.

I ordered a leather loveseat (small sofa) on Monday Dec. 1st, and the delivery truck arrived Thursday afternoon December 4th. The price was within a dollar of the lowest price I saw anywhere with a couple of internet pricing robots plus Froogle. Everything was in order on delivery, and the deliveryman even let me open the box to check the condition of the contents.

Because it was a delivery by truck line, there was not tracking number sent. I called them to inquire about the status of the order and they picked up the phone after several rings, with a real live human on the other end! She put me on hold while she called the trucking company and then told me the sofa was out for delivery that same day!

Excellent prices and outstanding service. I will seek this company out the next time I want to buy something of an office products nature.

I am impressed!

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5/5

posted Feb-21-2008

I have been a customer of Newegg since they appeared on the scene. I buy almost all of my computer parts, digital cameras, and related electronic products from them. They have given me nearly perfect service over the years. Whenever there has been even a slight problem, they have made it right.

There are few stores that I reflexively buy from, but Newegg is in that small group. Highly recommended.

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1/5

posted Nov-29-2007

I was charged $78 for a computer battery that they claimed to have in stock, but that never shipped. All attempts to reach the merchant, including 6 phone calls with messages left on an answering machine, and text messages and emails sent through their website were unanswered, now almost 3 weeks since the order was placed and for which I was charged.

Now, their website doesn't seem to work anymore. This operation is fraudulent until proven otherwise. I have had to initiate a charge back with my credit card company.

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2/5

posted Sep-06-2007

I ordered an item sold as 50 pieces, in bulk, and was shipped ONE piece. The item was internal floppy disk drives and the price was good, perhaps too good, but then floppy drives aren't exactly in demand and could have been a close out. ONE floppy drive for $65 shipped is beyond rediculous, so it could not have been the real price for ONE.

These people are completely unreachable. If you call them, they either direct you to a non-response button pushing information line, or if you get to their sales line you are on hold forever and finally, after an hour, you get a dial tone. They say you need an RMA Number in order to return anything but since you can't reach them you can't get an RMA number.

Cute.

Tomorrow I'm calling my credit card company and doing a chargeback, which seems to be the only way one can get their attention.

Avoid this company at all costs. There is nothing they sell that you need that can't be obtained elsewhere for less, and with much less aggravation.

ADDENDUM: I finally, after multiple tries and more than 2 hours on hold, in total, got through to a human being. She offered to find out if they would ship me the 50 units instead of the one I received, or, offered to send a call tag UPS label. I chose the latter. I was able to send the package back at their expense and got a full refund including my shipping charges.

Certainly, my story had a "happy" ending, but the aggravation it took to get to this point does not encourage me to deal with this company again.

This review was modified by champignon on September 16 2007 10:37:38 PM

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5/5

posted Jul-26-2007

I've had nothing but good service from this company. They sell a lot of inexpensive stuff with free shipping, and most everything I've gotten has been worth more than I paid for it. I did have one problem with one product (a 2.5" USB Hard drive box) that failed to work properly. I was given credit for the return and applied the credit to another product.

I'd recommend this company highly.

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