1/5

posted Nov-30-2009

Ordered 144 tea lights for a program. AFTER the order was processed, the window came up with an additional $24 of shipping charges/taxes without allowing me to ok it first, and a note that it wouldn't ship for 10 - 14 days. The program was in 10 days, and there was no way to cancel or call anyone. I emailed immediately, asking to respond by the next day or cancel the order. They did neither. Instead, the order was backordered. I've filed a complaint with BBB and filed a form with the VISA company to contest the order. I've also closed out my VISA for fear they'll use it again. Even the VISA had no phone number, but I found they were in Bannockburn, IL. They also have an office in Northbrook, IL which I found out from the BBB.
If anyone's interested, their office address (from BBB) is 2800 Lakeside Dr. in Bannockburn, IL 600151246 and their Northbrook office is a PO number. Good luck!

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