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posted Feb-18-2012

I placed an order and submitted eligibility letter on 2/10/2012. on 2/14/2012 I received and email "reminding" me that I needed to submit eligibility--I resubmitted the letter on 2/14/2012 to be safe. On 2/16/2012 I contacted customer service via email stating it had been a week and wondering how long it normally took to receive verification of eligibility. I received an email back the same day stating that unfortunately they had no record of the eligibility documentation. I replied attaching the document AGAIN, as well as copying and pasting into my email the page on their website showing 2 submissions on the 10 and the 14. I also included my order#. Now today on 2/18/2012 I get an email stating that I have to have placed an order before they look at eligibility.
I again copy and pasted from their website this time the page with my order. I then went into my account and deleted my payment method as I could not see anywhere to delete the order itself. I informed them that since they couldn't find my order anyway it shouldn't be a problem, however if they do happen to find a way to come across it that they should CANCEL the order as I am no longer interested in purchasing from them. This much confusion equals disaster waiting to happen. Frustrated beyond belief I Googled reviews (which I should have done in the first place instead of just taking one word of mouth) only to find that this seems to be the norm of the company. I only wonder if the owners aren't purposely trying to run it into the ground. It is the only explanation I can come up with.

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