1/5

posted May-28-2013

04/03/2013 order made online for treadmill $1300 with shipping and tax
04/17/2013 called to ask why it had not arrived on today which was delivery date. was told its an "estimated date" and will arrive shortly
04/20/2013 email stating it had been shipped
04/25/2013 called again asking where it was. explained I was trying to leave town and visit family but held up waiting on this item. was told that a company called Demar. phone call directed to Demar who then told me Sears was wrong and that they were NOT the company shipping my item.
04/29/2013 called yet again with the same answers "it has been shipped" and "we apologize"
05/03/2013 called to CANCEL my order. was told they had to contact the shipper to request it and then once approved by them I would be refunded in 5-6 days and an email of cancellation would be sent
05/10/2013 called to see where my money was. they had never canceled it. had to go through the whole process again. the man said he placed a PRIORTY CANCELLATION on the treadmill and to be on the look out for a email.
05/13/2013 yet another "it has been shipped email"
...numerous MORE calls later I still do not have my money or a treadmill. I have never received a email that it has been cancelled but rather numerous emails that it has been shipped. The last phone call I made the gentleman tried to tell me the item was actually IN TRANSIET to my home...never showed up. It is almost June and my husband (currently deployed and had ordered this for my birthday)ordered this back on April 3rd!!! Happy Birthday to me.....

This review was modified by cchuffman on May 28 2013 05:37:02 PM

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