5/5

posted Mar-03-2011

I really have to say - 1800contacts is by far the best online retailer that I have ever ordered from! Their 100% satisfaction guarantee is an understatement. I recently made a purchase for some color contacts and I did not like the color that I had ordered them in AFTER trying them on. I was just going to deal with the color and order another color after the box in question ran out. However, after a few weeks shy of my original order date, I called 1800contacts just to take a chance and inquire on whether or not I could return the contacts that I did not like for another color. I was well prepared to pay my own shipping to receive the new contacts and additional shipping to send the old ones back. I honestly didn't expect for them to allow me to return them (simply because I didn't like the color), but even more what I did not expect was for the representative to tell me that they'd send me out a brand new box for no extra charge even though I've used one pair of contacts in the box I'd already had. I also didn't expect for them to ship the new contacts off to me the same day I called about my issue! Not only was I not charged for shipping on the new order, but the represntative told me that the new order would have a return label in it for me to send the old ones back (free of charge to me). 1800contacts is a wonderful company - I've been ordering from them for over five years now! I'd never order from anyoe else unless they were to go out of business!

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