1/5

posted Jan-09-2012

I placed an order on Dec. 28. On Dec. 30 I received an email from Entirely Pets telling me my order had shipped and providing me with a tracking number. I was unable to track the number until Jan. 3, when I was told it was in Sparks, NE. On Jan 5 it went to West Sacramento and then Fresno, CA. On Jan 8 it was still in CA, now in San Bernardino; three days in CA, and still not on its way to me in Texas. I have sent five emails to Entirely Pets; no answer. I called Entirely Pets this morning (Jan 9) and was told it would have to be researched and the "William" would call me back with more information. No call from William. I called again this evening and was told by another person that William had initiated a research request, which would take at least two days to complete. But no one had the courtesy to call me with that information. I would advise anyone thinking about dealing with this company to take their business elsewhere. I will never recommend Entirely Pets, and will never deal with them again.

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