1/5
posted May-19-2004
I ordered a Sony 50" LCD TV from this company May 4 through their website. I called the next day to confirm the order. The salesman, Steve, confirmed my order, but he tagged on an additional 7% shipping insurance fee (not mentioned on the website), which was an additional $220 on top of my order. After I agreed, Steve offered expedited shipping and said I would receive my item within a week and a half. I decided to call on May 17 to check the status of my order. After being put on hold for 15 mins, I was transferred to 2 different people who took my order #, a "manager" named Tony , came on the phone and said "The box is too big and no shipping company wants to handle it." I told him I was guaranteed a week & a half, and he kept putting me on hold. When he comes back on, he said he could all of a sudden send out my TV the next day. I called my credit card company the next day and found that it was not charged and my TV was STILL NOT sent out as Tony had told me. I called PCVideo and cancelled my order w/ Steve with no hassles. I then posted a negative rating describing my experience with this company. When I get in to work the next day, May 19, I get a call from Tony begging me to change the rating, saying that his boss was upset w/ him. His boss, Jimmy, then gets on and apologizes for the poor service and tries to make other deals w/ me, trying to offer cleaning products!! I wouldn't budge, & he asked me to change the rating. When I said I wouldn't do that either, he THREATENED to charge restocking fees (for an item that was never shipped out), to put me on their collections, & damage my credit. He also called me a liar for the negative rating. First he acknowledges the poor service, then he threatens me. Very poor, unethical business practice! I told him to Get over it, that I wasn't buying from them, and replies "I'm beyond that now, I don't want you to buy from us." He concludes by saying "If you really want to squash this, all you have to do is change the rating. This is reported to the NY BBB. Legal action against them is pending.
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![Share](javascript:share_rating({"review_body":"I ordered a Sony 50\u0022 LCD TV from this company May 4 through their website. I called the next day to confirm the order. The salesman, Steve, confirmed my order, but he tagged on an additional 7% shipping insurance fee (not mentioned on the website), which was an additional $220 on top of my order. After I agreed, Steve offered expedited shipping and said I would receive my item within a week and a half. I decided to call on May 17 to check the status of my order. After being put on hold for 15 mins, I was transferred to 2 different people who took my order #, a \u0022manager\u0022 named Tony , came on the phone and said \u0022The box is too big and no shipping company wants to handle it.\u0022 I told him I was guaranteed a week & a half, and he kept putting me on hold. When he comes back on, he said he could all of a sudden send out my TV the next day. I called my credit card company the next day and found that it was not charged and my TV was STILL NOT sent out as Tony had told me. I called PCVideo and cancelled my order w\/ Steve with no hassles. I then posted a negative rating describing my experience with this company. When I get in to work the next day, May 19, I get a call from Tony begging me to change the rating, saying that his boss was upset w\/ him. His boss, Jimmy, then gets on and apologizes for the poor service and tries to make other deals w\/ me, trying to offer cleaning products!! I wouldn\u0027t budge, & he asked me to change the rating. When I said I wouldn\u0027t do that either, he THREATENED to charge restocking fees (for an item that was never shipped out), to put me on their collections, & damage my credit. He also called me a liar for the negative rating. First he acknowledges the poor service, then he threatens me. Very poor, unethical business practice! I told him to Get over it, that I wasn\u0027t buying from them, and replies \u0022I\u0027m beyond that now, I don\u0027t want you to buy from us.\u0022 He concludes by saying \u0022If you really want to squash this, all you have to do is change the rating. This is reported to the NY BBB. Legal action against them is pending.","link":"http:\/\/www.resellerratings.com\/store\/PCVideoOnline\/comment\/142483#comment142483","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PCVideoOnline.jpg","store_name":"PCVideoOnline (aka: FiveStarPlasma, PriceMad)","username":"cat1978","rating":"1"}, "single");){kind=link}