1/5
posted Nov-28-2005
TERRIBLE Returns! They shipped a defective video card and I have wasted hours trying to get my money back. I still do not have my money or the video card which was returned. My note to TD below:
After returning a defective item (DOA) and jumping through the necessary hoops to get the RMA. I returned the item to TD. This evening I received an email stating "Thank you for your recent order. Unfortunately, we require additional information from you before your credit card issuing bank will approve the credit card charge for this order. Your order is currently being held awaiting resolution." which is ridiculous because I had originally asked for the item to be replaced with a working version of the item I ordered. There should not be any charges to my credit card. How much more simple could I have made it? Is asking for the items NOT to be defective the day it arrived at my door?
Then I call the 800 number & get sent into IVR hell. I go through the menu items and eventually get placed on "Hold" for more than 10 minutes. FINALLY a representative picks up. His name was "Robert". I explain that I am calling in response to the email. he asks me to hold on for a second. Less than two minutes later Robert drops the call. Now I have to call back and start this miserable process over again. On top of that while on hold I have to listen to commercials!!!!!!!!! Now I have to call back AGAIN go through the voice mail prompts and the IVR system to.... hold it... can you guess??? .... BE PUT ON HOLD FOR ANOTHER 10 minutes. The only good news is that this time I spoke with Guerline. I explained the situation, and that the email made absolutely no sense. I told her that I was not going to go through this waste of time again, and asked her to cancel my ‘Pending’ order and when my return is processed to credit my account instead of shipping me another defective video card. The only positive part about this whole experience is that this was a personal order and not one for my company. I am sincerely glad I did not advocate for my company to do business with Tiger Direct. We are only a small corporation that does less than 2million in IT purchases, but if our returns were anything like this experience we would waste more man hours jumping through Tiger Direct’s hoops and on hold than we would supporting the business.
Aside from the twenty five minutes on the telephone, there was the time to uninstall the original drivers, install the new driver, replace the physical card with the new one, recalibrate the monitors, and that trouble shot the initial problem in order to determine that the video card was bad. Than I had to uninstall the hardware and software, reinstall the old video card, pack and ship the defective card and go through the hoops to get the RMA. Are you kidding me???? You seriously need to revamp your return process because your service is terrible.
Never Again,
Michael Cassidy
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posted Dec-24-2011 
![Share](javascript:share_rating({"review_body":"Mixbook missed Christmas shipment. Two times. Even with meeting the deadline and paying extra for \u2018express shipping\u2019 and \u2018rush\u2019 processing. SCAM. The express shipping and rush processing cost more than a book and calendar! I feel like I have been scammed with a bait and switch advertisement. Unacceptable. <br>Background:<br>Mixbook ran two email ads, one for personalized photo books and the other for photo calendars. Photo books had to be submitted by 19-DEC and Calendars by 20-DEC. Not only did I submit my materials in time but I agreed to pay extra for \u2018Rush\u2019 processing, just to ensure that my books would arrive early. Needless to say neither the books nor the calendars that I ordered arrived in time for Christmas. <br>When the materials didn\u2019t arrive on 23-Dec, I emailed Mixbooks. The only response was a system generated auto reply. This was \u2018the gift\u2019 this year. With the economy in the toilet and money being tight, this was going to be \u2018the gift\u2019 this year for both sets of grandparents and my wife. I can\u2019t tell you what a disappointment Mixbooks has been. <br>Mixbooks didn\u2019t even let me know that there was a problem meeting their own deadline. That is just bad business. <br>In fact I have yet to receive any notification that the calendars have even shipped yet! The books are listed as arriving on UPS website on Tuesday 27-Dec. Christmas will be over, and the grandparents long gone on Tuesday. <br>","link":"http:\/\/www.resellerratings.com\/store\/Mixbook\/comment\/1046917#comment1046917","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Mixbook.jpg","store_name":"Mixbook","username":"cass001","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"TERRIBLE Returns! They shipped a defective video card and I have wasted hours trying to get my money back. I still do not have my money or the video card which was returned. My note to TD below:<br><br>After returning a defective item (DOA) and jumping through the necessary hoops to get the RMA. I returned the item to TD. This evening I received an email stating \u0022Thank you for your recent order. Unfortunately, we require additional information from you before your credit card issuing bank will approve the credit card charge for this order. Your order is currently being held awaiting resolution.\u0022 which is ridiculous because I had originally asked for the item to be replaced with a working version of the item I ordered. There should not be any charges to my credit card. How much more simple could I have made it? Is asking for the items NOT to be defective the day it arrived at my door? <br><br>Then I call the 800 number & get sent into IVR hell. I go through the menu items and eventually get placed on \u0022Hold\u0022 for more than 10 minutes. FINALLY a representative picks up. His name was \u0022Robert\u0022. I explain that I am calling in response to the email. he asks me to hold on for a second. Less than two minutes later Robert drops the call. Now I have to call back and start this miserable process over again. On top of that while on hold I have to listen to commercials!!!!!!!!! Now I have to call back AGAIN go through the voice mail prompts and the IVR system to.... hold it... can you guess??? .... BE PUT ON HOLD FOR ANOTHER 10 minutes. The only good news is that this time I spoke with Guerline. I explained the situation, and that the email made absolutely no sense. I told her that I was not going to go through this waste of time again, and asked her to cancel my \u2018Pending\u2019 order and when my return is processed to credit my account instead of shipping me another defective video card. The only positive part about this whole experience is that this was a personal order and not one for my company. I am sincerely glad I did not advocate for my company to do business with Tiger Direct. We are only a small corporation that does less than 2million in IT purchases, but if our returns were anything like this experience we would waste more man hours jumping through Tiger Direct\u2019s hoops and on hold than we would supporting the business. <br><br>Aside from the twenty five minutes on the telephone, there was the time to uninstall the original drivers, install the new driver, replace the physical card with the new one, recalibrate the monitors, and that trouble shot the initial problem in order to determine that the video card was bad. Than I had to uninstall the hardware and software, reinstall the old video card, pack and ship the defective card and go through the hoops to get the RMA. Are you kidding me???? You seriously need to revamp your return process because your service is terrible.<br><br>Never Again,<br>Michael Cassidy<br>","link":"http:\/\/www.resellerratings.com\/store\/Tiger_Direct\/comment\/231581#comment231581","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Tiger_Direct.jpg","store_name":"TigerDirect \/ Systemax","username":"cass001","rating":"1"}, "single");){kind=link}