1/5

posted Oct-13-2009

I ordered an expensive high-end brand club from The Golf Warehouse in Wichita, KS. I live in New Zealand.

The shipping costs quoted were extremely expensive yet they declined me the opportunity to arrange shipping myself because The Golf Warehouse must make a big cut out of postage and handling. The cost of shipping was almost one-third of the value of the order.

Immediately I received the club I tried it out but I felt something was wrong with it. After persevering for a few weeks I had it checked by a local professional who found that one of its vital statistics (swingweight) was way out of the specification laid down by the manufacturer, rendering it a faulty club.

I contacted The Golf Warehouse, provided details and asked what they intended doing about it.

I found that The Golf Warehouse has little or no customer care and after-sales service, they were just not interested in my problem.

I sent The Golf Warehouse several emails which either came back with stalling tactic responses or were ignored altogether and never replied to.

I am still pursuing the matter and cannot recommend The Golf House to anyone wishing to purchase golf equipment online.

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