5/5

posted Dec-04-2010

I was very skeptical about ordering from this company after reading all the negative reviews,but decide to anyway. I don"t know how so many people had so much trouble,because I didn't. I placed my order of 6 items totaling a little over $77.00 on the 6th of November.I kept checking the site for my order status. It took 5 days to ship from the warehouse(just like they said it would),which would have been the 11th. It was on my porch the 13th when I arrived home from work. Everything was in one box and looked good(actually better than I had expected)with the exception of a book. the corners had gotten damaged in shipment do to the fact it was able to move around in the box. A few days later I called them. I admit it was a long wait on the phone(longer than the 20 minutes they estimated it would be),but I finally got a very nice woman. I explained what was wrong with the book. She said she understood and offered to send a new one to me,which I said yes to AND I didn't even have to send the other one back.She explained an offer they had going on while she got the information from my previous order so there wouldn't be any dead air while I waited. I again kept tabs on the website for it to ship.It left the warehouse 5 days later(the 22nd),and arrived on the 26th.I think this one took a little longer because of Thanksgiving being in there.But the book was PERFECT. I just wanted to let people know that not everyone has trouble with this company.
Sandy

comment on review | report?

Is this review?… Helpful Cool Share