1/5
posted Oct-10-2008
EXTREMELY DISSAPOINTED AND IN SHOCK!
My company bought two computers with PC USA to test them out before placing a larger order and it was a very offensive experience.
The computers arrived two weeks after the promised date.
Not only the specs were not according to the order but both computers had the video cards disconnected inside the case.
One of them started up (after opening it and connecting the video card) the other one didn't. We called them up and the customer service representative was very rude and not helpful. Then we talked to Tech Support and he was even worse, I can't type in here all the yelling he did over the phone because I just put the phone down but basically in a nutshell he said that we got what we got and that's it, if we wanted a refund we just needed to send it back and pay for the shipping [wow].
They refused to send UPS to come and pick up their junk, but my boss is going to stick it to them because he is going to dispute the charges with the credit card company and we'll keep the equipment until they decide to come and get it (It's not even worth using it even if we get it for free)
The prices are not really that competitive and for the kind of service they offer, I rather pay a higher price for better service, unless you are the kind of person who wants to buy a cheap computer and then fix it yourself.
If you are considering buying a computer from them save yourself the hassle, believe me, it will cost you more at the end. We ended up going to best buy, we really needed those computers.
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![Share](javascript:share_rating({"review_body":"EXTREMELY DISSAPOINTED AND IN SHOCK!<br><br>My company bought two computers with PC USA to test them out before placing a larger order and it was a very offensive experience. <br><br>The computers arrived two weeks after the promised date.<br><br>Not only the specs were not according to the order but both computers had the video cards disconnected inside the case. <br><br>One of them started up (after opening it and connecting the video card) the other one didn\u0027t. We called them up and the customer service representative was very rude and not helpful. Then we talked to Tech Support and he was even worse, I can\u0027t type in here all the yelling he did over the phone because I just put the phone down but basically in a nutshell he said that we got what we got and that\u0027s it, if we wanted a refund we just needed to send it back and pay for the shipping [wow]. <br><br>They refused to send UPS to come and pick up their junk, but my boss is going to stick it to them because he is going to dispute the charges with the credit card company and we\u0027ll keep the equipment until they decide to come and get it (It\u0027s not even worth using it even if we get it for free)<br><br>The prices are not really that competitive and for the kind of service they offer, I rather pay a higher price for better service, unless you are the kind of person who wants to buy a cheap computer and then fix it yourself. <br><br>If you are considering buying a computer from them save yourself the hassle, believe me, it will cost you more at the end. We ended up going to best buy, we really needed those computers.","link":"http:\/\/www.resellerratings.com\/store\/PC_USA_dba_PC_Source\/comment\/412308#comment412308","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/PC_USA_dba_PC_Source.jpg","store_name":"PC USA dba PC Source","username":"campero","rating":"1"}, "single");){kind=link}