1/5

posted Jan-13-2007

CRIMINALS - this is about all I can say about this company, royalcamera, and their workers. I placed an order for a Mark II EOS N Canon camera package after doing my research on the lenses I wanted. I must admit that I am not a "professional" so when the sales guy told me about two new 'Sigma' lenses that just came out 1 month ago that were far superior to the L series canon lenses I was trying to purchase I took the bait and switch, hook line and sinker. To make matters worse they told me that the price was higher also (since they were better lenses right?)- $4,700.00 compared to the $4,200.00 quoted for the L series canon lenses 24-70 2.4 L and 70-200 2.4 L IS.

After I hung up with the sales person (who told me he was not commissioned and was a professional photographer himself) I went to Sigma's webpage to look up information on the lenses he quoted me. Yep, you guessed it - they did not even exist!!!!!!!! I called back to see if I wrote down the lens information incorrectly and the girl that answered the phone said she could not look at my order number and tell me what lenses I purchased. I found this very odd but she said she would have to transfer me to a 'manager'. He gave me even more different names and information about the Sigma lenses they supposedly were going to send me. Well at this point I really smelled a fish and called a reputable camera company to inquire about Sigma vs. Canon lenses. He informed me that the Canon L series lenses are much better than any Sigma lenses on the market in his opinion. They also gave me this website to review resellers information and reputations.

Needless to say after reading the reviews here I immediately called back and told the company I wanted to cancel my order. The 'manager' on the phone got very upset and started questioning me "why" I wanted to cancel. I told him that I just made an impulse purchase and needed to cancel. He became more insistent and upset and stated that he could not cancel it since he already put it through. I hung the phone up and called AMEX to place a stop payment on the order.

Then the 'manager' immediately called my cell phone that I gave him when I originally placed the order 4 times and when I finally answered the 'private' phone number on my caller ID he stated that "I hung up on him and if I wanted to play games then he would win". With all the bullying tactics and unprofessionalism involved with his communication I knew I was in big trouble at this time.

I found out about an hour later what he was talking about when I called back my AMEX company to check on the status of the stop payment and they told me that this company put over $10,000.00 on my AMEX!!!!!!!!

This company and its employees are criminals and fraudulent. I already placed a formal complaint with the FBI at www.ic3.gov and I encourage everybody that has been taken advantage of like this to file their story with the FBI and lets get this criminal organization shut down!!!! Too many fraudulent internet sites like this are running rampant!

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